AGO Office Locations

Boston

One Ashburton Place
Boston, MA 02108-1518
Phone: (617) 727-2200
TTY: (617) 727-4765
Link to Mapquest

Springfield

1350 Main Street, Fourth Floor
Springfield, MA 01103-1629
Phone: (413) 784-1240
Fax: (413) 784-1244
Link to Mapquest

New Bedford

105 William Street, First Floor
New Bedford, MA 02740-6257
Telephone: (508) 990-9700
Fax: (508) 990-8686
Link to Mapquest

Worcester

10 Mechanic Street, Suite 301
Worcester, MA 01608-2417
Phone: (508) 792-7600
Fax: (508) 795-1991
Link to Mapquest

Fax numbers for Boston office locations: Please call the main telephone number at (617) 727-2200 and explain your request to the operator. Once the operator determines which division you need, the operator can provide the fax number for that division.

Phone Listings

In addition to the main phone numbers noted in the Office Locations above, we maintain separate numbers for several hotlines and other special purposes. All numbers are staffed from 9:00 a.m. to 5:00 p.m. unless otherwise noted.

TTY: (617) 727-4765
Public Inquiry and Assistance Center Hotline: (617) 727-8400
Available from 10:00 a.m. to 4:00 p.m. You may file consumer complaints via email any day at any time by completing our Consumer Complaint form.
Elder Hotline: (888) 243-5337
Fair Labor Intake: (617) 727-3465
HomeCorps: (617) 573-5333
Available from 10:00 a.m. to 4:00 p.m. If you are facing foreclosure, the HomeCorps may be able to help by offering access to loan modification advocacy or other services.
Insurance and Health Care Consumer Helpline: (888) 830-6277
Insurance Fraud Tipline: (617) 573-5330
Available 24 hours. This tipline is intended for calls pertaining to fraud in any of the following: workers' compensation, motor vehicle insurance, disability, health care billing, and unemployment insurance.
Medicaid Fraud Complaint Line: (617) 963-2360
This tipline is available 24 hours and is intended for calls pertaining to abuse or neglect of a Long-Term Care Facility resident or fraud committed by a Medicaid provider.
Victim Compensation: (617) 727-2200 ext.2160

Service of CAFA Notices

Public Law 109-2: Class Action Fairness Act (CAFA) requires parties who propose federal class action settlements to give notice of their proposed settlement to the U.S. Attorney or appropriate federal official and "appropriate state officials." If the defendant is not licensed by a state agency, the "appropriate state official" is the Attorney General. See 28 U.S.C. section 1715. Please send the CAFA Notice to the Massachusetts Attorney General by addressing it to:

Office of Massachusetts Attorney General Martha Coakley
ATTN: CAFA Coordinator/General Counsel's Office
One Ashburton Place
Boston, MA 02108

Notices Required by G.L. c. 244, §35B(c)

Pursuant to Chapter 194 of the Acts of 2012, Section 35B of Chapter 244 requires creditors holding “certain mortgage loans,” as defined in Chapter 194, to notify borrowers of their rights to pursue a modified mortgage loan. The notice is required to include the appropriate contact information for modification assistance within the office of the Attorney General.  Creditors sending notices under Section 35B should include the required contact information as follows:

The Massachusetts Attorney General’s HomeCorps program is available to assist eligible borrowers with obtaining a loan modification.  The HomeCorps program may be contacted at:

PH:     (617) 573-5333
TTY:   (617) 727-4765
www.mass.gov/ago/homecorps

In addition, a copy of the notice is required to be filed with the Attorney General’s Office.  Please forward notices required by the law to:

Office of the Massachusetts Attorney General
Attention:  HomeCorps Director
One Ashburton Place
Boston, MA 02108

Email Listing

Please review our Site Policies prior to contacting the office by email.

Consumer complaints: To send a consumer complaint to the AGO's Public Inquiry & Assistance Center, please see the File a Consumer Complaint page of this website for information and instructions on emailing a consumer complaint to the Attorney General's Office.

For the quickest response, consumers who wish to ask a question or be directed to the best source for information should call the Consumer Hotline number listed above.

General questions or comments: To send questions or comments to the Attorney General's Office that are not consumer complaints, please email us.

Employment Opportunities with the AGO: Please visit the Employment and Internship Opportunities webpage for information regarding current opportunities and how to submit your application.

Website questions or comments: To comment on this website or to report broken links or other problems, please email us.