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File a consumer complaint

Are you having a problem with a business? File a complaint with the Consumer Advocacy and Response Division (CARD).
Please note that it may take up to 48 hours for your complaint to appear in CARD's database.

Attorney General's Consumer Advocacy & Response Division

Phone

Consumer Hotline 617-727-8400

Open Monday-Friday, 10am-4pm.

The Details

How to file

Every complaint is important to us. By filling out this form, you give us the opportunity to assist you directly and help us identify patterns of misconduct that may affect hundreds or thousands of consumers.

Click to file a complaint.

If you have already filed a complaint about this issue, please call our Consumer Hotline at 617-727-8400. Do not file an additional complaint.

Please do not send additional documentation to the office until we contact you regarding your complaint.

After submitting your complaint, you will have the opportunity to save or to print out a copy of your complaint. You must have Adobe Reader Version 7 or higher installed on your computer to access the form. This program is available to download for free on the Adobe website.

We must receive all complaints in writing and cannot take your complaint over the phone. 

However, our Consumer Hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday, to answer your questions, provide information, and give you instructions on how to file a written complaint.

You can reach the Hotline at (617) 727-8400 during those hours.

You can file a complaint at any time using our online form.

You can print our complaint form, fill it out and send it to:

Office of the Attorney General
Consumer Advocacy & Response Division
One Ashburton Place, 18th Floor
Boston, MA 02108

You can also call our Hotline to request that a complaint form be sent to you by mail. All completed consumer complaints can be sent to CARD at the address above.

Please do not send additional documentation to the office until we contact you regarding your complaint.

You can walk into any of our office locations during normal business hours – Monday through Friday from 10 a.m. to 4 p.m. – to complete a complaint form in person or to speak directly with a consumer specialist. Our offices are located at:

Boston — 100 Cambridge Street, 11th Floor Boston, MA 02114

New Bedford — 105 William Street, First Floor New Bedford, MA 02740

Springfield — 1441 Main Street, 12th Floor Springfield, MA 01103

Worcester — 10 Mechanic Street, Suite 301,Worcester, MA 01608 

More info

You should file a complaint if you are having a problem with a business and need help to resolve that problem.

CARD provides a range of assistance covering most consumer issues. The most common issues that CARD can handle include:

  • Defective products;
  • Car sales and financing;
  • Auto repossession issues;
  • Debt collection;
  • Mortgage servicing and loan modification;
  • Home improvement contracts;
  • Business closures;
  • Utility bill disputes;
  • Shut off of un-regulated utilities; and
  • Issues specific to immigrants, veterans, homeless and elder residents.

If you just need information or to better understand something that affects you as a consumer, you should review the information on our website or call our Consumer Hotline at (617) 727-8400.

If you are looking for complaint information about a particular business, you should review the Consumer Complaint Information online.

Questions?

Questions regarding the complaint process and general questions may be made to the Attorney General’s Consumer Hotline at (617) 727-8400. The hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday.

Downloads

Contact

Address

Mailing Address
One Ashburton Place, 18th Floor, Boston, MA 02108
Main Office Address
100 Cambridge Street, 11th Floor, Boston, MA 02114

Phone

Consumer Hotline 617-727-8400

Open Monday-Friday, 10am-4pm.

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