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Open Monday-Friday, 10am-4pm.
Every complaint is important to us. By filling out this form, you give us the opportunity to assist you directly and help us identify patterns of misconduct that may affect hundreds or thousands of consumers.
If you have already filed a complaint about this issue, please call our Consumer Hotline at 617-727-8400. Do not file an additional complaint.
Please do not send additional documentation to the office until we contact you regarding your complaint.
After submitting your complaint, you will have the opportunity to save or to print out a copy of your complaint. You must have Adobe Reader Version 7 or higher installed on your computer to access the form. This program is available to download for free on the Adobe website.
We must receive all complaints in writing and cannot take your complaint over the phone.
However, our Consumer Hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday, to answer your questions, provide information, and give you instructions on how to file a written complaint.
You can reach the Hotline at (617) 727-8400 during those hours.
You can file a complaint at any time using our online form.
You can print our complaint form, fill it out and send it to:
Office of the Attorney GeneralConsumer Advocacy & Response Division One Ashburton Place, 18th FloorBoston, MA 02108
You can also call our Hotline to request that a complaint form be sent to you by mail. All completed consumer complaints can be sent to CARD at the address above.
You can walk into any of our office locations during normal business hours – Monday through Friday from 10 a.m. to 4 p.m. – to complete a complaint form in person or to speak directly with a consumer specialist. Our offices are located at:
Boston — 100 Cambridge Street, 11th Floor Boston, MA 02114
New Bedford — 105 William Street, First Floor New Bedford, MA 02740
Springfield — 1441 Main Street, 12th Floor Springfield, MA 01103
Worcester — 10 Mechanic Street, Suite 301,Worcester, MA 01608
You should file a complaint if you are having a problem with a business and need help to resolve that problem.
CARD provides a range of assistance covering most consumer issues. The most common issues that CARD can handle include:
If you just need information or to better understand something that affects you as a consumer, you should review the information on our website or call our Consumer Hotline at (617) 727-8400.
If you are looking for complaint information about a particular business, you should review the Consumer Complaint Information online.
Questions regarding the complaint process and general questions may be made to the Attorney General’s Consumer Hotline at (617) 727-8400. The hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday.