File a consumer complaint

Are you having a problem with a business? File a complaint with the Attorney General's Office (AGO).
Please note that it may take up to 48 hours for your complaint to appear in the AGO's database.

Attorney General's Consumer Advocacy & Response Division

The Details of File a consumer complaint

What you need for File a consumer complaint

You should file a complaint if you are having a problem with a business and need help to resolve that problem.

The Attorney General's Office can help with most consumer issues. The most common consumer issues include:

  • Defective products;
  • Car sales and financing;
  • Auto repossession issues;
  • Debt collection;
  • Mortgage servicing and loan modification;
  • Home improvement contracts;
  • Business closures;
  • Utility bill disputes;
  • Shut off of unregulated utilities; and
  • Issues specific to immigrants, veterans, homeless, and elderly residents.

If you just need information or would like to better understand a consumer issue, you should review the information on our website or call our Consumer Hotline at (617) 727-8400.

If you are looking for complaint information about a particular business, you should review the Consumer Complaint Information online.

How to file File a consumer complaint

Every complaint is important to us. By filling out this form, you give us the opportunity to assist you directly and help us identify patterns of misconduct that may affect hundreds or thousands of consumers.

File a complaint

If you have already filed a complaint about this issue, please call our Consumer Hotline at 617-727-8400. Do not file an additional complaint.

Please do not send additional documentation to the office until we contact you regarding your complaint.

After submitting your complaint, you will have the opportunity to save or to print out a copy of your complaint.

We must receive all complaints in writing and cannot take your complaint over the phone. 

However, our Consumer Hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday, to answer your questions, provide information, and give you instructions on how to file a written complaint.

You can reach us at (617) 727-8400.

You can file a complaint at any time using our online form.

You can print our complaint form, fill it out, and mail it to:

Office of the Attorney General
Consumer Advocacy & Response Division
One Ashburton Place, 18th Floor
Boston, MA 02108

You can also call our hotline to request that a complaint form be sent to you by mail. All completed consumer complaints can be sent to the Attorney General's Office at the address above.

Please do not send more documents to the office until we contact you regarding your complaint.

You can walk into any of our office locations Monday through Friday between 10 a.m. and 4 p.m.  to complete a complaint form in person or to speak directly with a consumer specialist.

Office locations:

  • Boston — 100 Cambridge Street, 11th Floor Boston, MA 02114
  • New Bedford — 105 William Street, First Floor New Bedford, MA 02740
  • Springfield — 1441 Main Street, 12th Floor Springfield, MA 01103
  • Worcester — 10 Mechanic Street, Suite 301,Worcester, MA 01608 

More info about File a consumer complaint

Questions?

Questions regarding the complaint process and general questions may be made to the Attorney General’s Consumer Hotline at (617) 727-8400. The hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday.

Contact for File a consumer complaint

Address
Mailing Address
One Ashburton Place, 18th Floor, Boston, MA 02108
Main Office Address
100 Cambridge Street, 11th Floor, Boston, MA 02114

Feedback

Did you find what you were looking for on this webpage? * required
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.

If you need to report child abuse, any other kind of abuse, or need urgent assistance, please click here.

Tell us what you think