Mr. Primus seeks accidental disability retirement, which requires that an applicant be found mentally or physically incapacitated; that this incapacity is likely to be permanent; and that the incapacity was the natural or proximate result of an accident or hazard undergone. G.L. c. 32, § 7.
The Board denied Mr. Primus’s accidental disability retirement application as a matter of law (before he was examined by a medical panel). G.L. c. 32, § 7; 840 CMR 10.09(2) (“At any stage of a proceeding on an ordinary or accidental disability retirement application the retirement board may terminate the proceeding and deny the application if it determines that the member cannot be retired as a matter of law.”).
There are two reasons that the Board now argues Mr. Primus is not entitled to accidental disability retirement.[1] First, the Board contends that the application is time-barred because the events on which it is based occurred more than two years before the date of the application and none of the exceptions to the two-year bar apply. Finally, it argues that Mr. Primus has not based his claim on a cognizable personal injury or hazard.
I
The first live dispute is over whether Mr. Primus has satisfied the timeliness and notice requirements at G.L. c. 32, §§ 7(1) and (3). Section 7(1) provides, in pertinent part:
Except as provided for in subdivision (3) of this section, no such retirement shall be allowed unless such injury was sustained or such hazard was undergone within two years prior to the filing of such application or, if occurring earlier, unless written notice thereof was filed with the board by such member or in his behalf within ninety days after its occurrence.
(Emphasis added.) Section 7(3) provides:
Lapse of time or failure to file notice of an injury sustained or a hazard undergone as provided for in subdivision (1) of this section . . . shall not be a bar to proceedings . . . if such member received payments on account of such injury or hazard under the provisions of chapter one hundred and fifty-two or in case he was classified in Group 2, Group 3 or Group 4 and not subject to the provisions of chapter one hundred and fifty-two, if a record of such injury sustained or hazard undergone is on file in the official records of his department.
(Emphasis added.)
Mr. Primus’s accidental disability retirement application was filed on December 20, 2019, which is more than two years after his last day of work on April 5, 2017, and he filed no injury reports. This means that, unless an exception applies, his application must be denied because the injury or hazard he relies on in his application did not occur within two years of filing for retirement. G.L. c. 32, § 7(1).
Mr. Primus argues that he was a member of Group 2 not subject to chapter 152, the workers’ compensation law, and therefore an official departmental record of his injury or hazard undergone satisfies the notice requirement. There are numerous problems with this argument.
First, Mr. Primus was not in Group 2. See G.L. c. 32, § 3(2)(g). He asserts that he was Group 2 because he was “University of Massachusetts police.” Id. He was not University of Massachusetts police; he was an Institutional Security Officer III. UMass police are appointed and sworn under G.L. c. 75, § 32A. UMass Police undergo training at a full Massachusetts police academy. They have full police powers, carry firearms, enforce criminal laws, conduct investigations, and work closely with local and state police. Id. In short, they are actual police. Institutional Security Officers, on the other hand, are not sworn police officers. They do not have arrest powers, nor can they investigate crimes and seize evidence. They are essentially security guards issued a badge, identification, and a radio who monitor campus buildings and report what they see. They undergo intra-department training only. Mr. Primus worked with UMass police, but he was not a police officer himself. He does not qualify for Group 3 (state police) or Group 4 (municipal police) either. G.L. c. 32, § 3(2)(g). He is therefore Group 1 (“all others not otherwise classified”). Id.
Next, he was subject to the workers’ compensation law, G.L. c. 152. Workers’ compensation covers the vast majority of Massachusetts workers. See generally G.L. c. 152, § 25A. Mr. Primus went to some lengths to ascertain whether he was covered by workers’ compensation. After several emails with UMass human resources, he could not get a straight answer. This led him to argue in his closing brief that the burden of production on this issue should then shift to the Board. Perhaps anticipating this argument, the Board’s closing brief cited the contemporaneous UMass workers’ compensation policy, which is readily available online. I have entered the policy into evidence as Exhibit 16. After a review of the policy, it is difficult for me to understand the university’s reluctance to answer the question, as the policy directly states that it covers any employee on the UMass Boston payroll, which includes Mr. Primus.[2],[3]
Finally, even if he were Group 2 and not covered by workers’ compensation, there are significant problems with the “official records” that he relies on to stand in for notice: his FMLA benefits application and approval form, his sick leave bank application, and the grievance form he filed. None of these forms explains the injury or hazard that Mr. Primus claims to have undergone. The purpose of the notice of injury provision, “is to ensure that the public employer was alerted to any alleged injury and had an opportunity to make a contemporaneous investigation,” meaning the forms Mr. Primus relies on must at least reference how the injury or hazard occurred. Simonelli v. Malden Ret. Bd., CR 16 224, at *17 (DALA Jan. 12, 2018). The papers he relies on do not meet this requirement.
For all of these reasons, Mr. Primus’s application is time-barred.
II
Even if Mr. Primus’s application was not time-barred, his application would still fail because the incidents that he claims injured him are not recognized as valid bases for accidental disability retirement. “To be compensable, the harm must arise either from a specific incident or series of incidents at work, or from an identifiable condition that is not common and necessary to all or a great many occupations.” Kelly’s Case, 394 Mass. 684, 688 (1985), quoting Zerofski’s Case, 385 Mass. 590, 594-95 (1982). For the reasons explained below, the Board’s denial of his application for accidental disability retirement as a matter of law must be affirmed.
A
Although Mr. Primus listed only the hazard theory in his application, I also consider his claim under the personal injury theory because he has cited several specific incidents that caused his anxiety and PTSD, focusing mostly on the April 5, 2017 meeting in Lt. Hill’s office.
Mr. Primus’s injuries, PTSD and anxiety, are “mental” injuries. “Although the term ‘personal injury’ is not defined in the retirement statute, Massachusetts appellate courts consistently have interpreted the meaning of ‘personal injury’ in accordance with G.L. c. 152, the workers’ compensation statute.” Murphy v. Contributory Ret. App. Bd., 463 Mass. 333, 346 (2012) (citations omitted). G.L. c. 152, § 1(7A), states in relevant part that no mental or emotional disabilities arising out of “a bona fide, personnel action . . . except such action which is the intentional infliction of emotional harm shall be deemed to be a personal injury.” Id.
For the reasons set forth below, the events Mr. Primus describes were bona fide personnel actions and did not constitute intentional infliction of emotional distress. G.L. c. 152, § 1(7A); see Horgan v. Contributory Ret. App. Bd., 57 Mass. App. Ct. 1114, at *1 (2003) (Rule 1:28 decision).
Personnel actions, for the purposes of G.L. c. 152, § 1(7A) and, consequently, G.L. c. 32, are not limited to the actions listed in G.L. c. 152, § 1(7A), such as “transfer, promotion, demotion, or termination,” which all “alter an employee’s status or his employment relationship.” Upton’s Case, 84 Mass. App. Ct. 411, 414-16 (2013); see Zavaglia, 345 Mass. at 485-86. The Appeals Court has listed “supervisory criticism or questioning” as a further example of personnel actions because they support and often precede changes in an employee’s status. Upton’s Case, 84 Mass. App. Ct. at 414. The supervisory questioning, scrutiny, and discipline Mr. Primus experienced are all personnel actions. See id.
I also conclude that the personnel actions were bona fide. “Bona fide means genuine or sincere and, in law, good faith.” B.G. v. State Bd. of Ret., CR-20-0207, at *34 (Div. Admin. L. App. Oct. 8, 2021). Similar to the workers’ compensation law, where “the legislature intended that employers should be allowed to make legitimate efforts towards regulating the competence and integrity of their employees through good faith supervision without risking liability for workers’ compensation claims,” employers should enjoy similar protections in retirement cases. Id.
Mr. Primus disobeyed his supervisor’s instructions to fill out the DPS 111 form explaining why he was late for work in a previous shift. He was reprimanded for not completing the form and then made excuses by saying a state law and a department-wide email allowed him to be late for work. When Mr. Primus doubled down on these excuses, Lt. Hill suspended him for insubordination. Although the Lieutenant’s words and actions may have been harsh, Mr. Primus did not follow a direction by his superior and therefore this meeting does not rise to anything more than a bona fide personnel action. See, e.g., id. at *24 (“bona fide personnel actions taken by supervisors that cause injury are not generally compensable” unless they act with “no legitimate purpose”).
None of these actions amounted to intentional infliction of emotional distress either. Therefore, they cannot form the basis of a personal injury claim. See G.L. c. 152, § 1(7A). Intentional infliction of emotional distress is intentional or reckless, extreme, and outrageous conduct causing severe emotional harm. See Agis v. Howard Johnson Co., 371 Mass. 140, 141-45 (1976). “Extreme and outrageous” conduct is “beyond all possible bounds of decency” and “utterly intolerable in a civilized community.” Id. at 145. “Mere insults, indignities, threats, annoyances, petty oppressions, or other trivialities” are not extreme and outrageous conduct. Foley v. Polaroid Co., 400 Mass. 82, 99-100 (1987).
Although it sounds as if Mr. Primus was not always treated well by his colleagues, the conduct of his supervisors he describes that led to his suspension is not “beyond all possible bounds of decency”; nor was it “extreme and outrageous.” Agis v. Howard Johnson Co., 371 Mass. 140, 355 N.E.2d 315 (1976). In both his filings and in his testimony, he made much of the fact that the officers who were in the room with him when he was being questioned about being late were armed with guns. He claims this fact alone intimidated him. There is nothing outrageous about the fact that on-duty police officers who are regularly armed as part of their jobs were armed on this occasion as well.
Mr. Primus received a suspension for insubordination and additionally alleged that his supervisors consistently treated him poorly. This does not rise to the high standard of intentional infliction of emotional distress. See, e.g., Sindi v. El-Moslimany, 896 F.3d 1 (1st Cir. 2018) (plaintiff had a valid intentional infliction of emotional distress claim after being harassed daily with degrading text messages and being followed to events she was speaking at for the purpose of passing out leaflets providing a website to go to about the plaintiff’s poor reputation); Burgess v. Plymouth Cty. Ret. Bd., CR-03-4, at *8 (Div. Admin. L. App. May 14, 2004) (“a two-day suspension for failing to properly enforce town bylaws, failure to follow the orders of the Captain of the Port, and submission of a false report, does not rise to the level of an intentional infliction of emotional harm and is, in fact, a bona fide personnel action”).
Mr. Primus has failed to establish a viable personal injury theory for accidental disability retirement.
B
To succeed on a hazard theory, Mr. Primus must establish that “the employment . . . exposed him to ‘an identifiable condition . . . that is not common and necessary to all or a great many occupations.’ ” Blanchette, 20 Mass. App. Ct. at 485 (internal citations omitted). The work conditions that Mr. Primus described do not meet this requirement. Job conflicts with superiors and co-workers, including the series of incidents over the course of two years, do not “distinguish [the applicant’s] occupation from a wide variety of other occupations where employees face similar pressures and demands.” Sugrue v. Contributory Ret. App. Bd., 45 Mass. App. Ct. 1, 6 (1997). It is sadly not uncommon to have a superior or co-workers who do not react well to an employee who files numerous complaints and refuses to fill out standard forms. While I sympathize with Mr. Primus, these are all circumstances faced by many in the workforce and he, therefore, has failed to establish a viable hazard theory for accidental disability retirement. See Ahearn v. Boston Ret. Bd., CR-11-253, at *9-12 (Div. Admin. L. App. Mar. 11, 2015).
Mr. Primus has therefore failed to allege a viable hazard theory for accidental disability retirement.
III
For the foregoing reasons, Mr. Primus’s application for accidental disability retirement was properly denied as a matter of law. The Board’s decision is therefore AFFIRMED.
Division of Administrative Law Appeals
/s/ Kenneth J. Forton
____________________________________________
Kenneth J. Forton
Administrative Magistrate
DATED: October 24, 2025