Quarterly Tea with MOD: Serving Customers with Disabilities

MOD often receives questions from public places about how to best serve their customers with disabilities. This training will give local entities that interact with the public (for example: state and local government, businesses, and other service-providers) a basic overview of the disability-related obligations that exist when serving the public.  

Target audience: Staff and owners of places that serve the public, including both public accommodations (like stores, restaurants, and medical offices) and public entities (like libraries and government offices) 

In this training MOD will: 

• Discuss what laws apply to places that serve the public 

• Define who qualifies as a Title II/public entity and Title III/public accommodation 

• Provide an overview of disability rights-related obligations and best practices regarding: 

  • Effective communication

  • Reasonable modifications

  • Service animals

  • Architectural access

  • Digital accessibility

• Answer your questions about serving your customers with disabilities 

• Describe what support MOD provides to public places 

This discussion will include a live Q&A. Please bring your questions!

This training is free and open to the public. MOD does not discriminate on the basis of disability and is committed to providing accessible programs, meetings, and events. To request reasonable modification to participate in this webinar, please contact MOD General Counsel Julia O'Leary at julia.e.oleary@mass.gov or (857) 214-1081. Requests made after May 22, 2024 will be considered but may not be possible to fill.