The Details
What you need
A certificate holder who has not renewed his/her certificate prior to the date of expiration may renew said certificate upon payment of the renewal fee as well as any additional fees established by the Secretary of Administration and Finance.
Certificate holders shall also provide to the Board verification that they have complied with the renewal training contact hours (TCH) as stated in 236 CMR 4.07(4).
The Board may require a certificate holder to take or retake the Board's examination for the grade held if in the opinion of the Board such action is appropriate and, upon the certificate holder's failure to pass the examination, may suspend the certificate until the certificate holder passes the examination.
How to renew
- Applications, renewals, and reinstatements must be submitted online through the eLIPSE platform.
- You will be asked to submit all required documents via the eLIPSE platform, including a DOL CORI form. Once submitted, you will be notified of any required next steps.
- Payment will also be made via the eLIPSE platform.
- For instructions on managing your licenses and permits, view the DOL eLIPSE How-to-Guides.
Incomplete applications will be held open for 180 days from the date of application receipt to allow applicants to provide the missing information or documentation. After 180 days, the incomplete application will be considered abandoned, and applicants will need to submit a new application and payment.
You may call our Welcome Center at 617-701-8895 any time between 9:00am- 5:00pm. Our welcome center staff will guide you through the process.
You may visit our Welcome Center at One Federal Street, Suite 600, Boston MA 02110 between 9:00am- 5:00pm. Our welcome center staff will guide you through the process via our agency kiosks or your personal laptop/mobile device.
To apply by mail or email, or if you need reasonable accommodation, please reach out to the board for next steps via the email or phone number below.
More info
For more information regarding license reinstatements, see the 236 CMR 4.07(2) Public Water Supply Operator Certification regulation.