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Coordinator updates for myGICLink!

The GIC is in the midst of a significant modernization effort that will transform the agency from a heavily paper-based operation to an on-line, future driven organization!
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Table of Contents

January 15, 2020: myGICLink - Wave 3 Selection

Recently, we announced an exciting modernization effort at GIC that will transform the agency. We will move from relying on paper-based transactions to modern systems and processes that will empower us to provide exceptional support to our members. At the heart of this transformation is the implementation of Salesforce, a CRM platform and DocuSign, a tool for electronic form submission; these will significantly impact the way GIC staff and GIC Coordinators interact.

PROJECT PROGRESS

Over the last few months we have been in an active phase of design, development and testing. From December 4th through January 8th, we launched myGICLink to all GIC Staff and 328 Agencies and Municipalities. Next week, the final wave of Agencies will be launched and all GIC Agencies will be utilizing myGICLink!

We are pleased to let you know that your Agency/Municipality has been selected to be part of Wave 3 of the next phase of implementation.

Wave 3 agencies include:

Online

  • Berkshire Mosquito District   
  • Board Of Higher Education
  • Bristol Mosquito District     
  • Cape Cod Mosquito Control     
  • Central Mass Mosquito District
  • Dcs - Holyoke Soldier'S Home  
  • Dep.Of Environmental Prot.    
  • Department Of Energy Resources
  • Dept Of Housing &
  • Dept. Of Elementary And
  • Dept. Of Fish & Game          
  • Dist Attny Office-Middle Dist.
  • Division Of Profess Licensure
  • E.Middlesex Mosquito Cont.Proj
  • Exe. Office Of Housig &       
  • Exec Office Of The Governor   
  • Exec. Off. Of Housing &       
  • Exec. Office Of Energy        
  • Exec. Office Of Housing &     
  • Exec.Office Of Consumer Affair
  • Executive Office Public Safety
  • Executive Office Public Safety
  • Fitchburg State University    
  • Framingham State University   
  • Greenfield Community College  
  • Higher Edu.-Scholarship Office
  • Holyoke Community College     
  • Information Technology Div.   
  • Inspector General'S Office    
  • Mass Maritime Academy
  • Mass Office On Disability
  • Mass School Building Authority
  • Mass Teachers' Ret. System
  • Mass. Coll. Of Liberal Arts   
  • Mass. Military Division       
  • Massachusetts College Of Art
  • Massachusetts Gaming Comm     
  • Massachusetts Parole Board
  • Massasoit Community College   
  • Massbay Community College     
  • Mental Health Legal Advisors.
  • Merit Rating Board            
  • Middlesex Community College   
  • Middlesex District Attorney   
  • Mount Wachusett Comm. College
  • Norfolk County Dist Attorney
  • Norfolk Cty Mosquito Control  
  • North Shore Comm. College
  • Northeast Mass. Mos. Ctr And  
  • Northern Essex Comm. College
  • Northwestern Dist Attorney    
  • Office Of State Comptroller   
  • Office Of The Child Advocate  
  • Operational Services Division
  • Plymouth County Dist Attorney
  • Plymouth Cty Mosquito Control
  • Public Emp Retirement Admin.
  • Reg. Of Deeds-Berkshire Middle
  • Reg. Of Deeds-Hampshire County
  • Registry Of Deeds-Berkshire No
  • Registry Of Deeds-Berkshire No
  • Registry Of Deeds-Essex North
  • Registry Of Deeds-Essex South
  • Registry Of Deeds-Franklin Cty
  • Registry Of Deeds-Hampden Cty
  • Registry Of Deeds-Middlesex No
  • Registry Of Deeds-Middlesex So
  • Registry Of Deeds-Suffolk Cty
  • Registry Of Deeds-Suffolk Cty
  • Registry Of Deeds-Worcester No
  • Registry Of Deeds-Worcester So
  • Roxbury Community College     
  • Salem State University        
  • Secretary Of State
  • Sex Offender Registry Board   
  • Sheriff Dept-Barnstable County
  • Sheriff Dept-Dukes County
  • Sheriff Dept-Nantucket County
  • Sheriff Dept-Norfolk County
  • Sheriff Dept-Plymouth County  
  • Sheriff'S Department-Franklin
  • Sheriff'S Dept Middlesex-North
  • Sheriff'S Dept Middlesex-South
  • Sheriffs Dept. Association
  • Sheriff'S Dept-Berkshire Cty
  • Sheriff'S Dept-Essex County
  • Sheriff'S Dept-Essex Cty-Ibco
  • Sheriff'S Dept-Hampden County
  • Sheriff'S Dept-Hampshire Cty  
  • Sheriff'S Dept-Worcester Cty  
  • Springfield Tech Comm.College
  • State Auditor                 
  • State Ethics Commission
  • State House Library
  • State Reclamation Board       
  • State Retiree Benefit Trust   
  • Suffolk County Sheriff
  • Suffolk Cty. Mosquito Control
  • Suffolk District Attorney
  • Supreme Judicial Court
  • Telecommunications And Cable  
  • Trial Court-Dor Child Support

Offline

  • Attleboro Redev. Authority
  • Boston Redevelopment Authority
  • Brockton Redevelopment Auth.  
  • Cambridge Redevelopment Auth.
  • Kingston Housing Authority
  • Lee Housing Authority         
  • Leicester Housing Authority   
  • Lenox Housing Authority
  • Lexington Housing Authority
  • Littleton Housing Authority
  • Ludlow Housing Authority
  • Lunenburg Housing Authority   
  • Lynnfield Housing Authority
  • Malden Redevelopment Auth.
  • Manchester Housing Authority
  • Mansfield Housing Authority
  • Marblehead Housing Authority
  • Marshfield Housing Authority  
  • Mashpee Housing Authority
  • Mattapoisett Housing Authority
  • Maynard Housing Authority
  • Medfield Housing Authority
  • Medway Housing Authority
  • Methuen Housing Authority
  • Middleborough Housing Auth.   
  • Middleton Housing Authority
  • Milford Housing Authority
  • Millbury Housing Authority    
  • Millis Housing Authority
  • Milton Housing Authority
  • Monson Housing Authority
  • Montague Housing Authority
  • Nahant Housing Authority
  • Nantucket Housing Authority
  • Natick Housing Authority
  • Needham Housing Authority
  • Norfolk Housing Authority
  • North Andover Housing Auth.
  • North Attleboro Housing Auth  
  • North Brookfield Housing Auth
  • North Reading Hsg Authority   
  • Northborough Housing Authority
  • Northbridge Housing Authority
  • Norton Housing Authority
  • Norwell Housing Authority     
  • Norwood Housing Authority
  • Orange Housing Authority      
  • Orleans Housing Authority     
  • Oxford Housing Authority      
  • Palmer Housing Authority      
  • Pembroke Housing Authority
  • Pepperell Housing Authority
  • Plainville Housing Authority
  • Plymouth Housing Authority
  • Provincetown Housing Authority
  • Randolph Housing Authority
  • Raynham Housing Authority     
  • Reading Housing Authority     
  • Rockland Housing Authority
  • Rockport Housing Authority    
  • Rowley Housing Authority
  • Salisbury Housing Authority   
  • Sandwich Housing Authority
  • Saugus Housing Auth.          
  • Scituate Housing Authority
  • Seekonk Housing Authority
  • Sharon Housing Authority      
  • Shrewsbury Housing Authority
  • Somerset Housing Authority
  • South Hadley Housing Authority
  • Southborough Housing Authority
  • Southbridge Housing Authority
  • Spencer Housing Authority     
  • Sterling Housing Authority
  • Stockbridge Housing Authority
  • Stoneham Housing Authority
  • Stoughton Housing Authority   
  • Sudbury Housing Authority     
  • Swampscott Housing Authority  
  • Swansea Housing Authority
  • Templeton Housing Authority   
  • Tewksbury Housing Authority
  • Topsfield Housing Authority   
  • Tyngsborough Housing Authority
  • Uxbridge Housing Authority
  • Wakefield Housing Authority
  • Walpole Housing Authority
  • Ware Housing Authority
  • Warren Housing Authority
  • Watertown Housing Authority   
  • Wayland Housing Authority
  • Webster Housing Authority
  • Wellesley Housing Authority   
  • Wenham Housing Authority
  • West Boylston Housing Auth.   
  • West Bridgewater_Housing Auth
  • West Brookfield Hsg Authority
  • West Newbury Housing Authority
  • West Springfield Housing Auth
  • Westborough Housing Authority
  • Westford Housing Authority    
  • Westport Housing Authority
  • Weymouth Housing Authority    
  • Whitman Housing Authority
  • Wilbraham Housing Authority
  • Williamstown Housing Auth
  • Wilmington Housing Authority
  • Winchendon Housing Authority
  • Winchester Housing Auth
  • Winthrop Housing Auth         
  • Woburn Redevelopment Authority
  • Wrentham Housing Authority    
  • Yarmouth Housing Authority   

PREPARING TO LAUNCH ON JANUARY 22ND

Important - Please be sure to share this information with the other GIC Coordinators in your agency!

  • GIC Coordinator MAGIC Portal (Online agencies only) - You will see the myGICLink on the MAGIC Home Page and on each Members record. This link will allow the Coordinator to request, sign and send enrollment forms to the Member and GIC electronically.
  • GIC Website- Members in your Agency/Municipality have the ability to request, sign and send enrollment forms to their Coordinator and GIC electronically using the myGICLink member page.
  • Quick Reference Guide (QRG) - This QRG will guide you through the steps to support Members when they request GIC Enrollment Forms.
  • eLearning Module - This module will demonstrate the process to support Members and Coordinators when they request and complete GIC Enrollment Forms. The module is about 8 minutes long. We recommend you have the QRG handy while going through the Module so you can take notes.

Online eLearning Module

Offline eLearning Module

SUPPORT

GIC will have additional resources ready to support you!

  • Phone Support - Please call our Audit Unit at 617-727-2310 and identify yourself as a GIC Wave 3 Coordinator requesting assistance.
  • Email Support - Please send an email to myGICLink@mass.gov. Use the subject line: GIC Wave 3 Coordinator Help Request.  

We are excited about this very important transformation and thank you for your support and participation in the launch of myGIC Link! If you have any questions, please feel free to send an email to myGICLink@mass.gov.

January 2, 2020: myGICLink - Wave 2 Selection

Recently, we announced an exciting modernization effort at GIC that will transform the agency. We will move from relying on paper-based transactions to modern systems and processes that will empower us to provide exceptional support to our members. At the heart of this transformation is the implementation of Salesforce, a CRM platform and DocuSign, a tool for electronic form submission; these will significantly impact the way GIC staff and GIC Coordinators interact.

PROJECT PROGRESS

Over the last few months we have been in an active phase of design, development and testing. On December 4th and December 18th, we launched myGICLink to all GIC Staff and 104 Agencies and Municipalities. Over the next four weeks, successive Waves of Agencies will be launched until all GIC Agencies are utilizing myGICLink!

We are pleased to let you know that your Agency/Municipality has been selected to be part of Wave 2 of the next phase of implementation.

Wave 2 agencies include:

Online

  • Administrative Law Appeals    
  • Appellate Tax Board           
  • Athol-Royalston Reg. Sch. Dist
  • Attorney General'S Office     
  • Berkshire Community College
  • Berkshire Dist Attorney       
  • Blue Hills Regional Hs        
  • Board Of Bar Examiners
  • Board Of Library Commissioners
  • Bridgewater State University  
  • Bristol Community College     
  • Bristol County Sheriff'S Dept
  • Bristol District Attorney     
  • Bureau Of State Buildings
  • Campaign & Politcal Finance
  • Cannabis Control Commission   
  • Cape & Islands Dist Attorney
  • Cape Cod Community College
  • Chief Medical Examiner        
  • City Of Gloucester            
  • City Of Lawrence
  • City Of Medford               
  • City Of Melrose               
  • City Of Northampton-Hr        
  • Civil Service Commission      
  • Comm Against Discrimination
  • Comm. On The Status Of Women  
  • Commission On Judicial Conduct
  • Committee For Public Counsel  
  • Dds - Metro Region            
  • Dds - Metro Region Fernald    
  • Dep Of Elementary&Secondary Ed
  • Department Of Fire Services
  • Department Of Public Utilities
  • Dept Of Agricultural Resources
  • Dept Of Crim. Justice Info Sys
  • Dept Of Early Education & Care
  • Dept. Of Conser. & Recreation
  • Dept. Of Conser. & Recreation
  • Dept. Of Conser. & Recreation
  • Dept. Of Conser. & Recreation
  • Dept. Of Conser. & Recreation
  • Disabled Persons Protection
  • Dist Attorney-Eastern District
  • Div. Of Capital Asset Managem
  • Division Of Banks             
  • Division Of Insurance         
  • Division Of Standards         
  • Dmh - Mass. Mental Health Cntr
  • Dmh-Solomon C. Fuller Mhc
  • Dmh-Solomon C. Fuller Mhc
  • Dmh-Solomon C. Fuller Mhc
  • Dmh-Solomon Fuller Mhc
  • Dmh-Tewksbury State Hospital  
  • Dmh-Tewksbury State Hospital  
  • Dmh-Tewksbury State Hospital  
  • Dmh-Western Mass. Hospital
  • Dmh-Wrch
  • Dmh-Wrch
  • Dmr-Dever Developmental Center
  • Dmr-Hogan Regional Cntr       
  • Dmr-Region Iii                
  • Dmr-Southeast Region          
  • Dph - Tewksbury Hosp.         
  • Dph Western Mass. Hospital
  • Emergency Management Agency
  • Eohhs Brockton Area Office    
  • Eohhs Brockton Multi Ser. Ctr
  • Eohhs Corrigan Men. Health Ct
  • Eohhs Hr                      
  • Eohhs Pocasset Ment. Hth Ctr.
  • Exec Off Of Health & Human Ser
  • Exec Office For Admin.&Finance
  • Exec. Office Of Education     
  • Gill Montague Reg. School Dist
  • Hawlemont Reg. School District
  • Labbb Collaborative           
  • Lemuel Shattuck Hosp-Hr Office
  • Lemuel Shattuck Hospital - Hr
  • Ma-Appeals Court              
  • Mass Developmental Dis Council
  • Mass.District Attorney'S Assoc
  • Massachusetts Cultural Council
  • Mohawk Trl Reg. School Dist.  
  • Municipal Police Training Cmt.
  • Nashoba Valley Reg Dispatch Dt
  • Ne Regional Voc. Tech. School
  • Pappas Rehabilitation Hospital
  • Pentucket Regional School Dist
  • South Essex Sewerage District
  • Town Of Arlington             
  • Town Of Ashland               
  • Town Of Brookline                         
  • Town Of East Bridgewater      
  • Town Of Easton                
  • Town Of Groveland             
  • Town Of Holbrook              
  • Town Of Lexington             
  • Town Of Lynnfield             
  • Town Of Marblehead            
  • Town Of Middleborough         
  • Town Of Millis                
  • Town Of Monson                
  • Town Of Norwood               
  • Town Of Randolph
  • Town Of Swampscott            
  • Town Of Wakefield             
  • Town Of Watertown             
  • Town Of Weston                
  • Town Of Westwood              
  • Town Of Winthrop              
  • Wrentham Developmental Ctr       

Offline

  • Abington Housing Authority
  • Acton Housing Authority
  • Acushnet Housing Authority
  • Adams Housing Auth
  • Agawam Housing Authority      
  • Amesbury Housing Authority    
  • Amherst Housing Auth          
  • Andover Housing Authority
  • Arlington Housing Auth
  • Ashland Housing Authority
  • Athol Housing Authority
  • Attleboro Housing Authority
  • Auburn Housing Auth
  • Avon Housing Authority
  • Ayer Housing Authority
  • Barnstable Housing Auth
  • Barre Housing Authority       
  • Bedford Housing Auth
  • Belchertown Housing Auth      
  • Bellingham Housing Auth
  • Belmont Housing Authority     
  • Berkshire County Reg. Hsg Auth
  • Beverly Housing Authority     
  • Billerica Housing Auth
  • Blackstone Housing Authority
  • Boston Housing Authority      
  • Bourne Housing Authority
  • Braintree Housing Auth
  • Brewster Housing Authority
  • Bridgewater Housing Authority
  • Brimfield Housing Auth        
  • Brockton Housing Auth         
  • Brookline Housing Auth
  • Burlington Housing Authority  
  • Cambridge Housing Authority   
  • Canton Housing Authority
  • Chatham Housing Auth
  • Chelmsford Housing Authority
  • Chelsea Housing Authority     
  • Chicopee Housing Auth         
  • Clinton Housing Authority
  • Cohasset Housing Auth
  • Concord Housing Authority     
  • Dalton Housing Authority
  • Danvers Housing Authority
  • Dartmouth Housing Authority
  • Dedham Housing Authority
  • Dennis Housing Auth
  • Dighton Housing Authority
  • Dracut Housing Auth
  • Dudley Housing Authority
  • Dukes County Regional Hsg Auth
  • Duxbury Housing Auth
  • East Bridgewater Hsg Authority
  • East Longmeadow Housing Auth  
  • Easthampton Housing Auth
  • Easton Housing Authority
  • Essex Housing Authority
  • Everett Housing Authority
  • Fairhaven Housing Authority   
  • Fall River Housing Auth       
  • Falmouth Housing Authority    
  • Fitchburg Housing Authority   
  • Foxborough Housing Auth
  • Framingham Housing Authority
  • Franklin County Reg. Housing  
  • Franklin Housing Authority
  • Gardner Housing Authority
  • Georgetown Housing Auth
  • Gloucester Housing Authority
  • Grafton Housing Auth
  • Granby Housing Authority
  • Great Barrington Housing Auth.
  • Greenfield Hsg Authority
  • Groveland Housing Authority   
  • Hadley Housing Authority
  • Hamilton Housing Authority    
  • Hampden Housing Authority
  • Hanson Housing Authority      
  • Hatfield Housing Authority
  • Haverhill Housing Authority   
  • Hingham Housing Authority     
  • Holden Housing Authority
  • Holliston Housing Authority
  • Holyoke Housing Authority     
  • Hopedale Housing Authority    
  • Hopkinton Housing Authority   
  • Hudson Housing Authority
  • Hull Housing Authority        
  • Ipswich Housing Authority     
  • Lawrence Housing Auth         
  • Leominster Housing Auth
  • Lowell Housing Auth
  • Lynn Housing Auth             
  • Malden Housing Authority
  • Marlborough Cda - Housing     
  • Medford Housing Authority     
  • Melrose Housing Authority
  • New Bedford Housing Authority
  • Newburyport Housing Auth      
  • Newton Housing Authority
  • North Adams Housing Auth
  • Northampton Housing Authority
  • Peabody Housing Auth          
  • Pittsfield Housing Auth
  • Quincy Housing Authority      
  • Revere Housing Auth
  • Salem Housing Auth            
  • Somerville Housing Authority
  • Springfield Housing Auth      
  • Taunton Housing Auth
  • Waltham Housing Authority     
  • Westfield Housing Authority
  • Woburn Housing Authority      
  • Worcester Cty Ret Board Staff
  • Worcester Housing Auth       

PREPARING TO LAUNCH ON JANUARY 8TH

Important - Please be sure to share this information with the other GIC Coordinators in your agency!

  • GIC Coordinator MAGIC Portal (Online agencies only) - You will see the myGICLink on the MAGIC Home Page and on each Members record. This link will allow the Coordinator to request, sign and send enrollment forms to the Member and GIC electronically.
  • GIC Website- Members in your Agency/Municipality have the ability to request, sign and send enrollment forms to their Coordinator and GIC electronically using the myGICLink member page.
  • Quick Reference Guide (QRG) - This QRG will guide you through the steps to support Members when they request GIC Enrollment Forms.
  • eLearning Module - This module will demonstrate the process to support Members and Coordinators when they request and complete GIC Enrollment Forms. The module is about 8 minutes long. We recommend you have the QRG handy while going through the Module so you can take notes.

Online eLearning Module

Offline eLearning Module

SUPPORT

GIC will have additional resources ready to support you!

  • Phone Support - Please call our Audit Unit at 617-727-2310 and identify yourself as a GIC Wave 2 Coordinator requesting assistance.
  • Email Support - Please send an email to myGICLink@mass.gov. Use the subject line: GIC Wave 2 Coordinator Help Request.  

We are excited about this very important transformation and thank you for your support and participation in the launch of myGIC Link! If you have any questions, please feel free to send an email to myGICLink@mass.gov.

Additional Resources

December 12, 2019: myGICLink - Wave 1 Selection

Recently, we announced an exciting modernization effort at GIC that will transform the agency. We will move from relying on paper-based transactions to modern systems and processes that will empower us to provide exceptional support to our members. At the heart of this transformation is the implementation of Salesforce, a CRM platform and DocuSign, a tool for electronic form submission; these will significantly impact the way GIC staff and GIC Coordinators interact.

PROJECT PROGRESS

Over the last few months we have been in an active phase of design, development and testing. On Wednesday, December 4th, we launched myGICLink to all GIC Staff and 29 Pilot Agencies and Municipalities. Over the next six weeks, successive Waves of Agencies will be launched until all GIC Agencies are utilizing myGICLink!

We are pleased to let you know that your Agency/Municipality has been selected to be part of Wave 1 of the next phase of implementation.

Wave 1 agencies include:

Online

Dcs - Chelsea Soldier'S Home  
Office Of Health Hr           
Dcs-Dept Of Develop. Services-
Dcs-Dept Of Dev. Services-Cof
Office Of Health Hr           
Dept. Of Children And Families
Department Of Youth Services  
Exec.Office-Health & Human Ser
Masshealth & Medicaid Oper.   
Dcs - Dept Of Elder Affairs   
Governor'S Council
House Membership-Legislature
House Clerk'S Office          
House Counsel Office          
House Committee On Rules      
House Of Representatives      
House Ways And Means Committee
House Sargeant At Arms        
Legislative Service Bureau    
Legislative Engrossing Div.
Sergeant At Arms              
Dcs - Mass Comm. For The Blind
Dcs-Ma Comm/Deaf&Hard Of Hear.
Dcs-Mass Rehab Commission     
Office Of Refugees&Immigrants
Senate Membership             
Senate Committee On Rules
Senate Ways & Means Committee
Clerk Of The Senate
Counsel To The Senate
Senate Post-Audit Committee
Senate Sergeant-At-Arms
Dept. Of Veterans Services    
Dept. Of Transitional Asst.   
Town Of Bedford               
Town Of Hingham               
Town Of North Andover         
City Of Springfield           
Town Of Sudbury               

Offline

Mass Water Resources Authority
Devens Enterprise Commission  
Middlesex Cty Ret Board Staff
Essex County Reg. Ret. Staff  
Berkshire Cty-Emp/Tre'S Office
Essex North Shore Ag-Tech S.D
Essex North Shore Ag-Tech S.D
Health Connector Authority    
Mass Life Science Center      
Essex North Shore Ag-Tech S.D
Mass. Housing Finance Agency
Central Mass. Reg. Plng Comm.
Metro Area Planning Council   
Mass Development              
Montachusett Reg. Planng Comm.
Old Colony Planning Council   
Pioneer Valley Planning Comm.
Se Reg Plng & Eco Dev. Dist.  
Merrimack Valley Planng Comm.
Valley Collaborative          
Bi - County Collaborative     
Mass Pension Reser. Invertment
Mass State Coll. Bldg. Auth.
Mass Convention Ctr Authority
Upper Blackstone Water
Massachusetts Port Authority  
Mass Port Auth-State Troopers

PREPARING TO LAUNCH ON DECEMBER 18TH

Important - Please be sure to share this information with the other GIC Coordinators in your agency!

  • GIC Coordinator MAGIC Portal (Online agencies only) - You will see the myGICLink on the MAGIC Home Page and on each Members record. This link will allow the Coordinator to request, sign and send enrollment forms to the Member and GIC electronically.
  • GIC Website- Members in your Agency/Municipality have the ability to request, sign and send enrollment forms to their Coordinator and GIC electronically using the myGICLink member page.
  • Quick Reference Guide (QRG) - This QRG will guide you through the steps to support Members when they request GIC Enrollment Forms.
  • eLearning Module - This module will demonstrate the process to support Members and Coordinators when they request and complete GIC Enrollment Forms. The module is about 8 minutes long. We recommend you have the QRG handy while going through the Module so you can take notes.

Online eLearning Module

Offline eLearning Module

SUPPORT

GIC will have additional resources ready to support you!

  • Phone Support - Please call our Audit Unit at 617-727-2310 and identify yourself as a GIC Wave 1 Coordinator requesting assistance.
  • Email Support - Please send an email to myGICLink@mass.gov. Use the subject line: GIC Wave 1 Coordinator Help Request.  

We are excited about this very important transformation and thank you for your support and participation in the launch of myGIC Link! If you have any questions, please feel free to send an email to myGICLink@mass.gov.

Additional Resources

November 27, 2019: Pilot Agency Coordinator Preparation, Launch, and Support

We are approaching the Pilot Agency Launch date of Wednesday, December 4, 2019!

Preparing to Launch:  myGICLink on Coordinator MAGIC Portal, Quick Reference Guide and eLearning Module

  • GIC Coordinator MAGIC Portal - On Wednesday, December 4th, you will see the myGICLink on the MAGIC homepage and on each member’s record which will allow you and the member to submit enrollment forms electronically to the GIC.
  • Quick Reference Guide (QRG) - This QRG will guide you through the steps to support Members when they request GIC Enrollment Forms.
  • eLearning Module - This module will demonstrate the process to support Members and Coordinators when they request and complete GIC Enrollment Forms. The module is about 7 minutes long. We recommend you have the QRG handy while going through the Module so you can take notes.

On Launch day, GIC will have additional resources ready to support you.

  • For phone support, please call our Audit Unit at 617-727-2310 and identify yourself as a GIC Pilot Agency Coordinator requesting assistance. 
  • For email support, send an email to myGICLink@mass.gov using the Subject Line: GIC Pilot Coordinator Help Request.

myGICLink Post-Launch Activities: Phased Rollout and Support

Phased Rollout

As you may recall, you are part of the Pilot Wave, which includes 29 agencies and municipalities. These agencies include:

  • Bunker Hill Community College
  • Department Of Correction      
  • Mass. Correctional Industries
  • Dept Of Corr-Div Of Education
  • Department Of Revenue         
  • Child Support Enforcement Unit
  • Mass Dept Of Transportation   
  • Dept Of Workforce Development
  • Group Insurance Commission    
  • Ctr Health Info & Analysis
  • Health Policy Commission
  • Human Resources Division      
  • State Lottery Commission      
  • Mass Bay Trnsp Authority      
  • Massachusetts State Police    
  • Quinsigamond Community College
  • Trial Court Justices
  • Admin Office Of The Trial Ct  
  • Commissioner Of Probation
  • Office Of The State Treasurer
  • Univ Of Mass Medical School   
  • Univ. Of Mass. - Amherst
  • Town Of Framingham            
  • City Of Haverhill             
  • City Of Lowell                
  • City Of Salem                 
  • City Of Somerville            
  • Town Of Stoneham              
  • Town Of Weymouth              

Over the next eight weeks, successive Waves of agencies will be launched until all GIC agencies are utilizing myGICLink

Wave - 1     75 Agencies      Mid December

Wave - 2   230 Agencies      Early January

Wave - 3   230 Agencies      Mid January

On-going Support

After the launch period is over, the telephone and email support will remain.  

Your role and participation in this transformative initiative is extremely important to ensure a successful implementation.

Thank you for your effort and support of myGICLink

If you have questions, please feel free to send an email to mygiclink@mass.gov .

October 31, 3019: GIC Modernization Project - myGICLink

We are adding Customer Relationship Management (CRM) and electronic signature (eSign) tools through Salesforce and DocuSign. These new capabilities will impact the way GIC staff and GIC Coordinators interact when it comes to our members’ benefit changes and enrollments.

We are calling these new capabilities myGICLink, which is “Your link to exceptional member benefits!”

While change is always challenging, we know that in partnership with our GIC Coordinators, myGICLink will streamline the benefit enrollment and benefit change processes. New functionalities will include the ability to sign documents online, improved record management, and faster customer service and response times.

Over the next few months, GIC will finalize testing myGICLink and developing training and support tools. Our roll-out plan launches in early December with all GIC staff and a pilot group of 22 GIC Agencies and seven Municipalities, who will be notified in the coming weeks. After the pilot launch, the remaining Agencies will be launched in phases in early 2020.

All GIC Coordinators will receive regular communications through our centralized email box myGICLink@mass.gov to keep them informed about the impact and benefits of myGICLink, including the training and support tools that will prepare them for launch.

Watch for updates from this dedicated email address, and if you have questions, please send an email to myGICLink@mass.gov.

This is an exciting time and we thank you for your support and participation in this effort.

Contact

Phone

Main Phone (617) 727-2310

M-F 8:45 a.m.-5 p.m.

TDD/TTY 711

Fax

Operations (617) 227-2681
Executive (617) 227-5181
Fiscal (617) 367-9874

Address

Street Address
19 Staniford St
Boston, MA 02114
Enrollment Form and Member Correspondence Mailing Address
PO Box 556
Randolph, MA 02368
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