0020 6164 99 (Jan. 7, 2019) – Employer retail store expected that its back door would only be used for trash removal and receiving deliveries. When the assistant store manager opened it to enable a customer to load a large purchase into his vehicle, she was acting in furtherance of customer service and not in wilful disregard of the employer’s interest. At most, she used poor judgment. Therefore, her discharge is not disqualifying under G.L. c. 151A, § 25(e)(2).
0020 9459 20 (Dec. 27, 2017) – At most, the employer has shown that the claimant exercised poor judgment in giving an inappropriate assignment to her second graders at a time when she was feeling ill. Any omissions during an investigative interview were not deliberate, but due to forgetting every person she had spoken to. Employer's no-contact directive was overbroad and unreasonable.