MOD’s focus and the support we can provide
The Massachusetts Office on Disability (MOD) can help you understand how disability laws and regulations may or may not apply in your situation, including your rights and responsibilities. We focus on answering questions around barriers to participation for people with disabilities. While we do not write the laws or enforce them, we do our best to recommend appropriate options for addressing an issue.
MOD serves members of the general public, government agencies, and other entities. On this page you will find a list of main disability rights topic areas. For each topic, we provide you with foundational information, address common questions, and point to important publications and guidance materials.
For disability rights topics where MOD offers discussion of the specifics of your unique situation and help understanding your options, you will find a link to contact MOD at the bottom of the topic page.
MOD might direct you to other government entities that can better answer your questions or provide you with services. MOD does not provide case-management or direct services. If you are looking for information or support not directly related to disability rights, you may find useful links in our Support and resources page.
Main disability laws and the definition of disability
A number of disability laws and regulations exist to support equal access and opportunity for people with disabilities. Read about the main federal disability rights laws. The Massachusetts Trial Courts list Massachusetts laws on disability rights topics as well as federal laws, regulations, cases and useful references.
The laws and regulations vary in how they define disability. The most widely used definition of disability is specified by the Americans with Disabilities Act (ADA): “a physical or mental impairment that substantially limits one or more major life activities”. Specific programs, services, or benefits might have narrower definitions, requirements, or eligibility criteria. There is not one entity that determines whether someone is considered a person with a disability in all situations.
It is important to note that laws and regulations are often written in a way that leaves room for interpretation. Enforcement agencies often publish guidance on how laws should be interpreted and may publish new guidance if the interpretation shifts. For this reason, it is helpful to evaluate each situation on a case-by-case basis and use reputable sources of information about how to interpret the law.
Education
Students with disabilities have a right to request academic adjustments, modifications, auxiliary aids, and services to ensure equal opportunity and access. Educational entities have an obligation to evaluate those requests on a case-by-case basis and provide accommodations when there are reasonable options. Learn more about disability rights in education.
Effective Communication
State and local governments, businesses and nonprofit organizations that serve the public have an obligation to communicate effectively with people who have communication disabilities. The goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities. Learn more about effective communication.
Employment
Employees with disabilities have civil rights to ensure equal opportunity during hiring and employment. Generally, employers are prohibited from discriminating against qualified people on the basis of disability. Employees can request accommodations and employers have an obligation to evaluate those requests on a case-by-case basis and provide accommodations when there are reasonable options. Learn more about disability rights in employment.
Government programs & services
Federal, state, and municipal governments must offer equal opportunity for people with disabilities in their programs, activities, and services. There are specific requirements for how government entities provide access to their spaces and how they communicate. Learn more about disability rights in government services.
Housing
Most housing providers have to make reasonable accommodations/modifications to give individuals with disabilities an equal opportunity to enjoy a dwelling. MOD can provide guidance on requesting reasonable accommodations/modifications. Learn more about disability rights in housing.
Many tenant rights questions are not directly disability related. MOD can point you to resources for tenants rights inquiries or for finding affordable or accessible housing. We do not conduct housing searches or help with housing applications. Learn more about housing resources for people with disabilities.
Physical access
Buildings and facilities that are open to the public should follow state and federal architectural access regulations. These regulations specify requirements for a physical space to be accessible, functional, and safe for people with disabilities. MOD provides training, guidance, and site surveys to building management and users. Learn more about physical accessibility regulations.
Public places
There are requirements for all places that are open to the public (e.g. restaurants, hotels, doctor’s offices, stores, schools, recreational facilities and libraries) to provide equal access to goods and services. Public places cannot discriminate based on disability, and must make reasonable changes to allow a person with a disability full and equal access to all of the activities, programs and services they offer. Learn more about disability rights in public places.
Service animals & emotional support animals
People with disabilities have the right to be accompanied by their service animal anywhere the public is allowed to go. In housing, people with disabilities have a right to request reasonable accommodations, including keeping an assistance animal (a service animal or emotional support animal). Learn more about disability rights for users of assistance animals.
Transport
Public and private transportation services have obligations to not discriminate against people with disabilities. Public transit agencies operating fixed-route services have obligations to provide comparable paratransit services.
Airlines may not refuse transport because of someone's disability. They must provide assistance and accessible features in some situations, and must have a complaint resolution official available.
Exemptions from automobile sales tax or excise tax are available to certain people with disabilities.
Gas stations must provide assistance pumping gas to people who have a disability plate or placard.
Learn about disability rights in transport.
Abuse, neglect and hate
There are laws protecting people with disabilities who have caregivers or who are in institutions.
There are laws against hate crimes on the basis of disability: these are enforced by the police.
Protection of people with disabilities from abuse, neglect and hate lists the laws and enforcement agencies.