Executive Office of Housing and Economic Development (EOHED) FY21 data-driven performance

Learn how EOHED uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOHED has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

Table of Contents

EOHED's Fiscal Year 21 performance

Executive Office of Housing and Economic Development (EOHED) – Executive Office

FY21 Metric FY21 Target Target Status
Increase the availability of developable sites across the Commonwealth.

Progress the readiness of 20 sites for development

 

On target to make 24 sites site ready by end of FY21. (As of 2/17/21, readiness of 16 sites advanced and work is expected to start on 8 new sites during Spring 2021).

Support the state's employers through the training and connecting of workforce 500 people trained and 550 interns placed.

• Trained: 895 (AMC: 871, MLSC: 24 HS trainees)

• Interns Placed: 544 (MassTech: 121, MLSC: 423 interns)

Grow the state's innovation economy through the engagement with the nation leading colleges and universities. Form partnerships with 15 universities to develop cutting edge technology or support entrepreneurship.

Partnered with 12 colleges and universities in Massachusetts. Formed partnerships and provided funding to 6 HBCUs.


Massachusetts Office of Business Development (MOBD)

FY21 Metric FY21 Target Target Status
Increase outreach to businesses to better understand the needs of businesses aiming to stay competitive and focus on small businesses. Grow the state's innovation economy through the engagement with the nation leading colleges and universities.

As of December 2020, MOBD had 199 unique company visits, 795 municipal meetings, and met with partners on monthly basis

Massachusetts Office of International Trade and Investment (MOITI)

FY21 Metric FY21 Target Target Status
Promote Foreign Direct Investment into Massachusetts. Engage with Federal (U.S. Commerce, SIDO) and State agencies (ETC) to promote Massachusetts. Organize/attend 25 events with industry, Consulates and Academia to promote Massachusetts FDI

MOITI engaged with Federal (U.S. Commerce, SIDO) and State agencies (ETC) to promote Massachusetts; also had virtual meetings with over 15 international companies interested in Massachusetts. Meetings coordinated with MOBD and MASSECON.

Support Massachusetts Small Business via STEP Grant. Administer STEP Grant for approximately 40 small business; organize (2) STEP Massachusetts Pavilion trade shows.

Administer (3) STEP Grants for approximately 80 small business. Due to COVID the MA Pavilion trade shows were cancelled and the funds were reassigned to small business stipends.

Continue to foster relationships with Massachusetts-based Diplomatic Corps.  Support Diplomatic Corps by hosting 25 foreign officials and delegations. Host the annual Corps FDI trip within Massachusetts.

Hosted 0 in-person foreign officials and delegations. Hosted 10 virtual meetings with foreign officials and delegations. Annual Corps FDI trip was cancelled

Office of Consumer Affairs and Business Regulation (OCABR)—Executive Office

FY21 Metric FY21 Target Target Status
Continue consumer outreach through OCABR and agency consumer education programs and events. 170 consumer outreach events. Completed 97 virtual consumer events
     

OCABR – Division of Banks

FY21 Metric FY21 Target Target Status
Enable better protections and education for consumers through participation in consumer initiative events including America Saves Week, First Time Home Buyer, and Credit for Life events across the Commonwealth. The Division of Banks will participate in 35-40 consumer events and continue to offer grant opportunities for entities providing consumer financial education.

DOB has extended the timeline for FY20-21 grants for high schools. To date in FY21, DOB staff has participated in 1 virtual First Time Home Buyer Workshop, 1 Credit for Life Fair, and 1 Community Housing and Planning Association presentation. Finally, as a pivot, DOB leveraged its DOB Connects webinar outreach programming for the industry and consumers by producing 9 webcasts in FY21 covering Fintech, Diversity and Inclusion, general consumer related topics, and 6 pandemic-related industry broadcasts--reaching over 5,600 participants.

OCABR – Division of Insurance

FY21 Metric FY21 Target Target Status
Through a year-long assessment of agency systems, DOI identified areas where we can improve efficiencies and turn-around times. In recent years, DOI’s Producer Licensing Unit has been handling approximately 2500 calls per month. DOI’s goal is to identify the most commonly asked producer-related questions, improve the availability of commonly requested information through our website, explore options to modify our systems to allow for more self-service functions for producers and ultimately reduce the number of calls to the Producer Licensing Unit. Update the Producer Licensing section of DOI’s website and reduce monthly call volume for the Producer Licensing Unit to under 2000 calls (approximately 20%).

Prior to the pandemic, we updated the Producer Licensing section of the DOI website to make information more easily available to interested parties. Included in the updates is a FAQ section, and we also created a COVID-19-specific FAQ for producers. And, call volume in the Producer Licensing section appears to average approximately 2000/month. 

Division of Professional Licensure

FY21 Metric FY21 Target Target Status
Implement paperless license renewal process for Boards at DPL.This will allow the licensees of the targeted boards to renew their professional license online, improving efficiency of process time and providing convenience to our licensees. 40% new applications will be paperless by the end of FY21.

All of the 28 targeted DPL boards are now able to process 100% of all renewal applications online, becoming completely paperless and 75% of the targeted DPL boards are now able to process initial applications online.

OCABR – Department of Telecommunications and Cable

FY21 Metric FY21 Target Target Status
Establish partnerships with local municipalities and non-profit agencies to raise consumer awareness and increase the number of consumer outreach events. The Department's goal is to conduct 39 outreach events in FY21 The Department's goal for FY21 has increased from 38 to 39. The Department's goal FY to FY is to increase the number of outreach events to ensure multi-community penetration and to increase consumer interactions by 5% at each event.

Currently, we have conducted 7 outreach initiatives out of the 39 we targeted for FY21. The Consumer Division has furthered our consumer education efforts by increasing the distribution of consumer protection materials including Elder Protection/Directory Assistance Exemption forms, Lifeline applications, and other consumer guides via email and mail. Internally, we have set a goal to increase the processing of requests for the direct distribution of materials to consumers to 800. As of February 17, 2021, the Division has processed 616 requests for consumer protection materials, and are on track to hit our internal goal. 

OCABR – Division of Standards

FY21 Metric FY21 Target Target Status
Develop and implement paperless processing for applications and renewals Implement paperless application and renewal process for all license types

DOS has transitioned all required licenses and permit applications to an on-line format. approximately 50% of the applicants utilize the on-line process, while the remaining 50% continue to submit paper applications.

Department of Housing and Community Development (DHCD) – Executive Office

FY21 Metric FY21 Target Target Status
In support of DHCD’s Economic Prosperity Agenda, create housing policy and practice that catalyzes economic mobility for DHCD’s families living in subsidized housing. 1,200 families living in subsidized housing will achieve at least one measurable outcome that shows gains in employment, financial capability or education, as defined in DHCD’s Economic Prosperity Agenda.

1,339 families living in subsidized housing will achieved at least one measurable outcome that shows gains in employment, financial capability or education, as defined in DHCD’s Economic Prosperity Agenda.

DHCD —Division of Community Services

FY21 Metric FY21 Target Target Status
Further reduce the home heating burden of low income households by installing energy efficient, operational systems in place of failed/failing systems. Replace at least 2.5% more heating systems in LIHEAP eligible households that are inefficient, in poor condition and not worth repairing.

In FY 2020 2,013 heating systems were replaced. In FY 2021 1,782 heating systems were replaced. 

DHCD —Division of Housing Development

FY21 Metric FY21 Target Target Status
Increase the number of supportive housing units for homeless families and individuals. Produce and/or preserve 175 supportive housing units.

During the first half of FY21, DHCD has funded the production or preservation of approximately 108 supportive housing units. 

DHCD —Division of Housing Stabilization

FY21 Metric FY21 Target Target Status
Reduce the average length of stay for families in EA shelter system by maximizing the use of HomeBASE and by engaging shelter providers in active contract management which will promote the Housing First principles of making shelter stays rare, brief and non-reoccurring. Reduce the average length of stay for families in EA shelter system from 363 to 350 days.

FY21 average lengths of stay (ALOS) for families exiting EA was 453 days.

DHCD —Division of Housing and Rental Assistance

FY21 Metric FY21 Target Target Status
Utilize Section 8 reserve resources to implement a "voucher surge" in order to maximize availability and access to affordable housing opportunities for households throughout the Commonwealth. Surpass 101% utilization (leasing) in DHCD's tenant-based Section 8 portfolio.

As of December 2020, DHCD achieved 100.68% utilization of its tenant-based Section 8 portfolio

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