ACTION REQUIRED: Update Your Account for Upcoming MassHire JobQuest Enhancements
MassHire needs all existing employers to ensure that their JobQuest account has an accurate email address associated with it.
In the coming months, MassHire will be deploying significant improvements to the MassHire JobQuest application for employers. These changes will include enhancements to employer accounts, job order management and candidate management, among others, and will include updating the application to be mobile-friendly and compliant with the Americans with Disabilities Act (ADA) standards.
As part of these improvements, we are making significant changes to employer accounts, including permitting an employer’s account to have multiple user accounts. Specifically, JobQuest will be updated to:
- Require employers to login to their account with their email address – Once we deploy the update, employers will no longer be able to log in to their JobQuest account with their current employer username. You must ensure your account has an accurate and active email account. When you first log in with your email address as your account, you will be asked to update your password. The new password update process will require you to access an email message sent to your email address to complete the password update.
- Permit employer accounts to have multiple user accounts – As part of the planned updates, we are upgrading our account management database so that accounts that share the same company name, address, and Federal Employer Identification Number (FEIN) will be merged into a single employer account. As part of this process, account contacts, job orders, and upcoming events to which an employer has been registered will also be merged.
- Implement a new Administrative (Admin) and Standard user account structure – The new account management design will include two types of users:
- Standard Users – These accounts will have access to all the same functions current accounts have, plus some new functions we will be implementing.
- Admin Users – These accounts will have all the same privileges as Standard Users, plus have administrative capabilities to create, update, and delete all other users for the employer’s account, including all Standard and other Admin users.
As part of the account structure update and employer account merger, all accounts merged will be configured as admin accounts to permit employers the ability to review accounts assigned to their employer account and make any required changes.
These updates are scheduled to be implemented on XX/XX/2023. Prior to this date, employers must login to their current account and check their profile to ensure it includes an updated and accurate email address, and add or update the email address, if necessary. After this date, all employer logins will require using the email address for the account name to log in to MassHire JobQuest.
If you have any questions, please email the MassHire JobQuest Help Desk for assistance.