RAFT Public Resource and Training Portal

Trainings, reference guides, and other resources are available for community-based organizations and other partners with information about state programs intended to help prevent evictions and preserve housing stability in Massachusetts.

Below you can find up-to-date information and online trainings about the Residential Assistance for Families in Transition (RAFT) program, including guides on how to use the Central Application and how to help applicants submit a complete application. It is very important that applicants submit complete applications with required documentation.

On this page you can also find information on other programs, such as legal services and mediation, as well as an archive of historical trainings related to the emergency housing payment assistance programs for COVID-19 (ERAP, SHERA, and ERMA).

Table of Contents

Commonly Used Resources

Trainings

Central Application

Massachusetts Emergency Housing Payment Assistance Portal

DHCD is piloting a new online application system for RAFT in regions served by the RAAs HAC and Wayfinders.  If you are working on an application in one of the pilot regions, please find user guides to help you with the process are below:

Landlord Portal Reference Guide

Tenant Portal RAFT Reference Guide

Legal Help and Community Mediation Resources

ARCHIVED: Eviction Diversion Initiative ERAP Trainings and Resources

Training:

ERAP Online Training Tool for service organizations and partners. (NOTE: Please use a supported browser like Google Chrome, Microsoft Edge, or Mozilla Firefox.) 

Training Guides:

It is very important that applicants complete applications in full when they first submit the application to a regional administering agency. It can take additional time if applications are incomplete, or if caseworkers are unable to get in contact with the applicant and/or the landlord.

We also encourage tenants to inform their landlord they are applying for rental assistance, as their information will be necessary to complete the approval process. 

We have created new guides and FAQs to help community based organizations and service organizations assist households in submitting a complete application.

Further documentation guidance

ARCHIVED: ERAP Training Webinars

ARCHIVED: Subsidized Housing Emergency Rental Assistance (SHERA) Program

ARCHIVED: Eviction Diversion Initiative Training HCECs

Additional Resources

ARCHIVED: Eviction Diversion Initiative Training Mediation Centers

Additional Resources

ARCHIVED: Eviction Diversion Initiative Training Rapid Rehousing

Additional Resources

ARCHIVED: Eviction Diversion Initiative Training Legal Services

Additional Resources

ARCHIVED: Eviction Diversion Initiative Training Tenancy Preservation Program (TPP)

Additional Resources

ARCHIVED: Eviction Diversion Initiative Training RAFT and ERMA

Date published: November 3, 2020
Last updated: November 3, 2020
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