Schedule an appointment with a MassHealth representative

Our scheduling tool makes it easy for you to set up a new appointment or cancel an appointment you've already made.

Please note, we are offering phone and video appointments at this time.

The box below will take you to our scheduling tool.*

*The MassHealth appointment scheduling system is supported by the following browsers: Chrome, Edge, Firefox, and Safari. It will not work with Internet Explorer.

Schedule or cancel an appointment 

You may not need an appointment. Please check out the following resources.

Many common requests can be handled online or by calling MassHealth Customer Service.

• Lost your MassHealth card? Call us to request a new one.
  • [phone]
  • Learn more about your MassHealth card here.
• Choose or change your MassHealth health plan here.
• Looking for a doctor? Use our Provider Directory.
• Do you need help from the Massachusetts Health Connector, the state-based health insurance marketplace? Go to the Health Connector website.
• Use our online payment tool to Pay your MassHealth bill or check your balance.
• Do you have access to health insurance through your job? Learn about and apply for MassHealth Premium Assistance.
• Dental care is important to your overall health. Learn more about MassHealth Dental benefits.
• If you are younger than 65 and want to complete an application over the phone, please call us at
  • [phone]
• If you are younger than 65, have access to the HCentive System and would like to submit your MassHealth application and/or supporting documents, please go to the Massachusetts Health Connector website.
• If you want to mail or fax a MassHealth application or supporting documents, here is the address.

Health Insurance Processing Center
PO Box 4405
Taunton, MA 02780
Fax:  [phone]

If you still need an appointment, follow the box below to our scheduling tool.*

*The MassHealth appointment scheduling system is supported by the following browsers: Chrome, Edge, Firefox, and Safari. It will not work with Internet Explorer.

Schedule or cancel an appointment