Press Release  AG Healey, Greater Boston Real Estate Board Warn Prospective Tenants and Realtors About Apartment Leasing Scam

Boston — As more people rely on photos instead of in-person showings when renting apartments during the COVID-19 pandemic, AG Healey and the Greater Boston Real Estate Board (GBREB) have partnered to issue an advisory warning the public about an apartment leasing scam and offering guidance on how to avoid falling victim to it.

Both the AG’s Office and GBREB have received complaints from prospective tenants, property management companies, and real estate agents about a scam involving fake apartment listings being posted online. The scammers use photos from real listings of homes for rent or sale, and at times even use the contact information of an actual listing agent or management company, and then post them on Craigslist or other online platforms. The scammers solicit deposits through these ads to be sent to them directly from tenants, who end up not actually securing an apartment to lease because of the fraudulent nature of the ads.

“This scam is the rental market equivalent of catfishing, and while it’s not new, we want the public to be aware of the increased risks during the pandemic,” said AG Healey. “Access to safe and reliable housing is essential to the vitality of our communities and we’ll continue to partner with stakeholders to ensure our residents are not losing money or left without a place to live.”

“Heartless scams like these cannot be tolerated. They are career damaging to hard working real estate professionals, and unscrupulous to consumers,” said Greg Vasil, CEO of GBREB. “The mission of the Real Estate Board is to expose them and protect both its membership and consumers from threats like these. If you have any doubt about a real estate listing, do not send any money before you are sure you’re working with a Licensed Realtor.  Please report false ads to the proper authorities.”

To avoid falling victim to this scam, AG Healey and GBREB offer the following advice:

• Thorough inspection: Whenever possible, inspect an apartment carefully before signing a lease or paying a deposit.
• Use a broker: If you must rent an apartment unseen, don’t trust online advertisements—online apartment listings are just too easy to fake. Instead, use a licensed real estate broker or salesperson. You can verify a broker’s license online here.
• Watch for red flags: Keep an eye out for red flags such as poorly written ads, deals that are too good to be true, and requests for cash payment or other untraceable methods.
• Only make secure payments: Never send a wire transfer, cashier’s check, or funds transfer to someone you’ve only met online. If they turn out to be a scammer, you won’t be able to get your money back.
• Protect your personal information: Don’t disclose your SSN or PayPal information to someone you’ve only met online. Meet your landlord in person before agreeing to a background check or ask the landlord to have the background check performed by a licensed real estate broker or salesperson.
• File a complaint: If you are the victim of an online apartment listing scam, file a complaint with the FBI’s Internet Crimes Complaint Center at IC3.gov.
• Report fraudulent ads: If you’re the owner of a property, realtor or property manager and find that someone else has altered your listing or listed your property for rent, report the fraudulent ad to the website’s point of contact for abuse immediately. 

AG Healey’s Office is committed to helping Massachusetts residents access safe and reliable housing, especially throughout the ongoing COVID-19 pandemic. AG Healey’s Community Engagement Division has held virtual trainings on tenant and landlord rights and responsibilities since the beginning of the pandemic and continues to do so. Those interested in participating in a training can find the schedule here.

The AG’s Office has prioritized protecting Massachusetts consumers throughout the COVID-19 pandemic. Visit AG Healey’s COVID-19 resource page for information about how the AG’s Office can provide support during this crisis. 

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