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Press Release Life Insurance Company to Pay $145,000 for Failing to Properly Issue Cancellation Notices

Settlement Provides Restitution to Consumers Harmed by Company’s Practices
For immediate release:
6/29/2020
  • Office of Attorney General Maura Healey

Media Contact for Life Insurance Company to Pay $145,000 for Failing to Properly Issue Cancellation Notices

Alex Bradley

BOSTON Hartford Life and Accident Insurance Company (Hartford) will pay $145,000 to resolve allegations that it failed to properly issue cancellation notices to over 100 Massachusetts residents.

In an assurance of discontinuance filed in Suffolk Superior Court, the AG’s Office alleged that Hartford violated Massachusetts consumer protection law when it failed to properly issue cancellation notices to residents insured under a group policy.

“People depend on life insurance for critical support in often incredibly difficult circumstances,” said AG Healey. “It’s important that people have clear, accurate information about the status of their policies. We are pleased that this settlement will provide restitution to consumers harmed by this company’s practices.”

As part of the resolution of this matter, Hartford will reissue cancellation notices that will provide a new termination of coverage date. Additionally, the company will give consumers the right to convert their coverage under the group policy to an individual policy without proof of insurability. The company will also give policy beneficiaries the right to file a claim that may arise up to 60 days from the date of the notices.

Hartford will pay $120,000 to consumers in connection with claims identified during the investigation, and it will also pay $25,000 to the Commonwealth.

Consumers with questions about this settlement should contact Attorney General Healey’s Insurance & Financial Services Division at 1-888-830-6277. 

This matter was handled by Assistant Attorney General Jasmine Jean-Louis of the Attorney General’s Insurance and Financial Services Division.

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Media Contact for Life Insurance Company to Pay $145,000 for Failing to Properly Issue Cancellation Notices

Office of Attorney General Maura Healey 

Attorney General Maura Healey is the chief lawyer and law enforcement officer of the Commonwealth of Massachusetts.
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