News Pilot Agency Coordinator Preparation, Launch, and Support

  • Group Insurance Commission

We are approaching the Pilot Agency Launch date of Wednesday, December 4, 2019!

Preparing to Launch:  myGICLink on Coordinator MAGIC Portal, Quick Reference Guide and eLearning Module

  • GIC Coordinator MAGIC Portal - On Wednesday, December 4th, you will see the myGICLink on the MAGIC homepage and on each member’s record which will allow you and the member to submit enrollment forms electronically to the GIC.
  • Quick Reference Guide (QRG) - This QRG will guide you through the steps to support Members when they request GIC Enrollment Forms.
  • eLearning Module - This module will demonstrate the process to support Members and Coordinators when they request and complete GIC Enrollment Forms. The module is about 7 minutes long. We recommend you have the QRG handy while going through the Module so you can take notes.

On Launch day, GIC will have additional resources ready to support you.

  • For phone support, please call our Audit Unit at 617-727-2310 and identify yourself as a GIC Pilot Agency Coordinator requesting assistance. 
  • For email support, send an email to using the Subject Line: GIC Pilot Coordinator Help Request.

myGICLink Post-Launch Activities: Phased Rollout and Support

Phased Rollout

As you may recall, you are part of the Pilot Wave, which includes 29 agencies and municipalities. These agencies include:

  • Bunker Hill Community College
  • Admin Office Of The Trial Ct  
  • Child Support Enforcement Unit
  • City Of Haverhill             
  • City Of Lowell                
  • City Of Salem                 
  • City Of Somerville            
  • Commissioner Of Probation
  • Ctr Health Info & Analysis
  • Department Of Correction      
  • Department Of Revenue         
  • Dept Of Corr-Div Of Education
  • Dept Of Workforce Development
  • Group Insurance Commission    
  • Health Policy Commission
  • Human Resources Division      
  • Mass Bay Trnsp Authority      
  • Mass Dept Of Transportation   
  • Mass. Correctional Industries
  • Massachusetts State Police    
  • Office Of The State Treasurer
  • Quinsigamond Community College
  • State Lottery Commission      
  • Town Of Framingham            
  • Town Of Stoneham              
  • Town Of Weymouth
  • Trial Court Justices
  • Univ Of Mass Medical School   
  • Univ. Of Mass. - Amherst              

Over the next eight weeks, successive Waves of agencies will be launched until all GIC agencies are utilizing myGICLink

Wave - 1     75 Agencies      Mid December

Wave - 2   230 Agencies      Early January

Wave - 3   230 Agencies      Mid January

On-going Support

After the launch period is over, the telephone and email support will remain.  

Your role and participation in this transformative initiative is extremely important to ensure a successful implementation.

Thank you for your effort and support of myGICLink

If you have questions, please feel free to send an email to .

Group Insurance Commission 

The Group Insurance Commission (GIC) provides high-quality, affordable health insurance and other benefit options to over 220,000 subscribers and 460,000 members.