Drinking Water Program Public Notification & Emergency Contacts

Public Water Suppliers should call MassDEP if they have a drinking water quality MCL violation or a potential violation.

If you have an MCL violation or potential MCL violation, do the following.

Call MassDEP during work hours: speak to a Drinking Water staff person as indicated below:

Northeast Region

Kristin Divris, [e-mail], 508-887-0021 (Drinking Water Program Chief)

Central Region

Bob Bostwick, DWP Chief, [e-mail], 774-239-6003

Southeast Region

Jim McLaughlin, [e-mail], 857-260-1002 (Drinking Water Program Chief)

Western Region

Andrew Kelly, [e-mail], 617-875-2710 (Drinking Water Program Chief)

To report a Tier I violation or emergency after DEP work hours & holidays:

Call the DEP 24-hour emergency number: 888-304-1133

The emergency response person will refer your call to the drinking water person on call in your region.

Failure to monitor violations: check violation notice (NON) for PN requirements and/or consult with a Drinking Water staff person.

Additional Resources

PWS, Active Sources, and Contacts Spreadsheet (Rev. April 2024)