Executive Office of Housing and Economic Development (EOHED) FY18 data-driven performance

Learn how EOHED uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOHED has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

EOHED's Fiscal Year 2018 performance

FY18 Metrics FY18 Target FY18 Performance (as of Dec. 31, 2017)
Calls/visits with companies 50 calls/visits with significant companies. 35 calls/visits with significant companies to date.  
MLSC reauthorization MLSC reauthorization completed MLSC authorization filed. 


Massachusetts Office of Business Development (MOBD)

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Increase outreach to businesses to better understand the needs of businesses aiming to stay competitive and focus on small businesses. MOBD staff will hold 300 company meetings, 250 meetings with municipalities, partner organizations and REDOs. MOBD staff have met with 260 companies, 356 meetings with municipalities, and 1000+ touches with other partner organizations and REDOs.


Massachusetts Office of International Trade and Investment (MOITI) 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Promote FDI into MA. Organize and attend 15 events with industry groups, federal agencies, consulates and academia to promote MA Foreign Direct Investment (FDI). Hosted over 40 delegations from 28 different countries to promote MA as a FDI destination.
Support MA Small Business via STEP Grant. Administer STEP (State Trade Expansion Program) grant for 50 small business. Administered STEP grants for 67 small business
Continue to foster relationships with MA-based Diplomatic Corps.  Support Diplomatic Corps by hosting 15 visiting dignitaries, foreign officials and delegations to MA. On behalf of Diplomatic Corps, MOITI hosted over 20 delegations meeting with Governor Baker /Lt. Governor Polito, Secretary Ash and Asst. Secretary Pham. MOITI hosted Diplomatic Corps visit to North Central MA.


Office of Consumer Affairs and Business Regulation (OCABR)—Executive Office 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Continue consumer outreach through OCABR and agency consumer education programs and events. 160 consumer outreach events and/or forums.  96 events to date (60 percent of target total). 
Increase number of social media followers. Increase number of social media followers by 15 percent. Social Media followers have increased 18 percent due in large part to funded Facebook outreach initiative.


OCABR – Division of Banks 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Enable better protections and education for consumers through participation in consumer initiative events including America Saves Week, First Time Home Buyer, and Credit for Life events across the Commonwealth. The Division of Banks will participate in 35-40 consumer events. 17 consumer events to date


OCABR – Division of Insurance 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Reduce turnaround time for consumer complaint resolution, and create a business process for the regular review and revision of consumer guides, etc.  Hire additional staff to backfill positions in CSS; reduce processing time by 10 percent; complete review and revision of consumer guides, etc. by July 1, 2017. So far the CSS has revised complaint assignment and review processes, such that it closed 29 percent more complaints in that period as compared to the same 6-month period in 2016. The DOI will draft a process review guideline for updating the consumer guides by April 1, 2018, and identify and complete a review and revision of the top three requested consumer guides by July 1, 2018.


OCABR – Division of Professional Licensure 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Reduce the average license application processing time for applications submitted to DPL boards of registration offering licensure in all non-trade professions. FY17 metric related to all trade professions. Process all completed applications submitted to the non-trade DPL boards within 30 days. So far all completed applications have been submitted to non-trade boards within 30 days.


OCABR – Department of Telecommunications & Cable 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Increase educational interactions between the Department and consumers. Establish partnerships with local municipalities and non-profit agencies to raise consumer awareness and increase the number of consumer outreach events. The Department's goal is to conduct 37 outreach events in FY18 The Department has conducted a total of 17 outreach events in partnerships with municipalities and non-profit agencies such as community action program, Councils on Aging, Senior Centers and local Veterans’ Service Offices.


OCABR – Division of Standards

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
 Reduce the response time in investigating complaints assigned to state and local inspectors.  All complaints will be required to be investigated and reported back to the DOS with a result of their findings within 7 days.    Complaint resolution time has been reduced to a 7-day turn around.


Department of Housing and Community Development (DHCD) – Executive Office 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Coordinate and collaborate with EOHED, MassDOT, and DCAMM to examine and revise regulations for the disposition of state-owned land to increase affordable housing options. Designate two parcels of state-owned land for housing development, including affordable and workforce housing. Agreements reached with developers on several projects that will become housing: several scattered sites in JP (will be approx. 30 percent affordable units); the MassDOT sign shop and depot in Medford; Westborough State Hospital (will be approx. 700 units of senior housing); and the JT Berry site in North Reading (will be 450 units of senior housing).


DHCD —Division of Community Services 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Further reduce the home heating energy burden of those households with the lowest incomes and the highest energy burden. Increase the burden reduction targeting index for High Burden Households by 2 percent, to move closer to the 100 percent target. The previous index for High Burden Households was 80.4 percent.  The current index has increased to 84.7 percent. An increase of 4.3 percent.


DHCD —Division of Housing Development 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Increase the number of supportive housing units for homeless families and individuals Produce and/or preserve 150 supportive housing units. 112 supportive housing units produced/preserved to date.


DHCD —Division of Housing Stabilization 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Improve outcomes for families by maximizing the use of HomeBASE as a diversion strategy to work towards maintaining the elimination of the use of hotels/motels as overflow shelter. Divert 25 percent of Emergency Assistance eligible families from shelter placement through use of HomeBASE household assistance.  To date, DHCD has diverted 24 percent of families from shelter placement.


DHCD —Division of Housing and Rental Assistance 

FY18 Metric FY18 Target FY18 Performance (as of Dec. 31, 2017)
Increase the performance of rental assistance program administrators in order to ensure the highest quality service to the Commonwealth’s low-income families. Three Regional Administering Agencies (RAAs) with the lowest performance scores will see an improvement in score of 3 percent each. Average overall performance score will be 92 percent. The lowest three RAAs all increased their scores by at least 3 percent over a period of the last 12 months. One RAA increased by 3 percent and two others increased by 8 percent.  


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