Hello. My name is Kajal Chattopadhyay, Chief of Staff at the Massachusetts Department of Transitional Assistance DTA. I’m here to tell you about how to change the PIN on your EBT card. DTA serves residents of the Commonwealth with TAFDC and EAEDC cash benefits and SNAP food assistance. DTA also provides workforce training opportunities. A DTA EBT card is how you access your DTA benefits. It looks and works like a debit card. You have to enter a PIN when you use your EBT card to spend your benefits. PIN stands for Personal Identification Number. Changing your EBT card PIN before each time you get your DTA benefits is the best way to keep your card and benefits safe. There are 7 steps to take to change your PIN. Call 800-997-2555. That is the number on the back of your card. Choose your language. Enter the number on the front of your card. Press 2. Enter the last 4 digits of your Social Security Number. If you do not have a Social Security Number, enter the last 4 digits of your 99 number assigned by DTA. If you do not know this number, call the DTA Assistance Line at 877-382-2363. Enter your Date of Birth. Enter 2 digits for the month, 2 digits for the day and 4 digits for the year. For example, 12 01 1989 for December 1, 1989. Now enter your new 4-digit PIN. Then enter it again. You should choose a different PIN from any previous PINs. If you need help on how to change your PIN, you can: Call DTA at 877-382-2363, Go to a DTA office, or Ask a trusted friend, family member or community organization like a SNAP outreach partner. Remember to keep your PIN confidential. To find a local DTA office, SNAP outreach partner or for more information on using EBT cards, go to Mass.gov/DTA. DTA: The Department of Transitional Assistance
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