Best Practices for Your MyMassGov Account
When registering for or managing your MyMassGov account, there are some best practices to keep in mind.
Here are ways to make your experience with MyMassGov easier and smoother.
1: Never use a shared email address for your account.
Your MyMassGov account, whether personal or business, needs to use an email address only used by you. For improved security, every account needs to belong to the person logging in who is using their own unique email address.
2: When setting up your multifactor authentication, or MFA for short, set up at least two methods.
If you lose access to one MFA method for any reason, the other one can be a backup so you can always log in to your account.
3: Set up one of your MFA methods to include a phone number. .
The phone number can be a land line or mobile phone number. A phone number may be required for certain account support-related issues, such as getting your MFA reset.
4: Remember to update your email address in your MyMassGov profile if it changes.
Making sure your email and other information are up-to-date is important to help you keep your account secure and easy to use. If your email isn’t correct, you may miss important communications or access codes.
Learn more at Mass.gov/MyMassGovHelp.