Notice to Clients: Framingham Office is Closed
Attention: Due to a town sewage back up in the Framingham Office, the office will be closed starting Monday, December 2. The Department will continue to keep clients notified when the office will reopen.
Clients who are served by the Framingham office should go to either the Worcester, Fitchburg, or Taunton office, whichever is closer to their place of residence.
9 Walnut Street
Worcester, MA 01608
Phone: (508) 767-3100
473 Main Street
Fitchburg, MA 01420
Phone: (978) 665-8700
21 Spring Street
Taunton, MA 02780
Phone: (508) 884-5300
Clients can also call the Department’s Recipient Services hotline at 1-800-445-6604 (TTY 1-888-448-7695) with any questions or for more information.
Notice to Clients
If you are a client who is required to have an Photo EBT card issued under new Massachusetts law and you already have an acceptable photo on file with the RMV, the Department sent you a notice in October informing you that you would be receiving a new photo EBT card in time for your December benefits. If you have not received that card, please contact your local Transitional Assistance Office and complete address verification requirements prior to obtaining a new card.
- The mission of the Department of Transitional Assistance is to assist low-income individuals and families to meet their basic needs, increase their incomes, and improve their quality of life.
SNAP Benefit Changes For Fall 2013
SNAP recipients should expect changes in their benefit amounts during Fall 2013.
- In October, the cost of living adjustment (COLA) caused some households’ benefits to increase slightly, while other households saw no benefit change.
- In November, most families will see their benefits decrease due the end of the additional benefits provided by the 2009 American Recovery and Reinvestment Act.
- In April 2009, a law called the American Recovery and Reinvestment Act of 2009 (ARRA) commonly known as the stimulus package, raised SNAP benefits to help people affected by the recession.
For more information about the COLA and ARRA benefit changes, visit www.mass.gov/dta/arra
Important Update for Unemployment Compensation (UC) Claimants
On January 3, 2013, President Obama signed the Tax Relief Extension Act. This law will extend Emergency Unemployment Compensation (EUC) benefits until the end of 2013. Please visit the Department of Unemployment Assistance website for more information. http://www.mass.gov/dua
If you are a current DTA client whose unemployment benefits have ended, please let your case manager know.
New EBT Restrictions
Chapter 161 of the Acts of 2012 makes it unlawful to use or accept DTA cash assistance funds held on Electronic Benefit Transfer (EBT) cards or devices to purchase or sell the following services or products:
•Firearms and ammunition
•Tattoos or body piercings
•Court-ordered fees, fines, bail or bail bonds, or
•Pornographic material or performances
Direct cash assistance includes Transitional Aid to Families with Dependent Children (TAFDC) and Emergency Aid to Elderly, Disabled and Children (EAEDC) benefits.
Penalties for knowingly violating the law can include paying DTA back for the items or services purchased to permanent disqualification from receiving cash assistance. More information here:
EBT Card Restrictions: What You Can't Buy Flyer- English
EBT Card Restrictions: What You Can't Buy Flyer- Spanish
The following establishments can no longer accept DTA cash assistance used in any EBT transaction:
•Casinos, gambling casinos or gaming establishments
•Manicure shops or aesthetic shops
•Adult bookstores, or adult paraphernalia stores, or pornographic performance establishments.
Store owners who knowingly violate this law can be fined and face possible disciplinary action.
Retailer Posting Requirement
The law also requires businesses that accept EBT cards to post a sign with DTA’s fraud hotline in a conspicuous area and to maintain a list of categories of prohibited products at each cash register.
EBT Card Restrictions: Where You Can't Buy Flyer- English
EBT Card Restrictions: Where You Can't Buy Flyer- Spanish
Please visit our Information for Retailers page for information on how these requirements affect your business.
To report a prohibited purchase, call 1-800-FRAUD-99.
Be Aware of EBT Scams
There have been recent reports of people getting text messages about their EBT cards. These messages say that the cardholder must call a toll-free number or the EBT card will be deactivated.
If you receive a text message like this, please do not respond. These messages are not sent by DTA.
To report EBT scams or fraud, please call our Fraud Hotline at 1-800-372-8399.
- The Department of Transitional Assistance serves one out of every eight people in the Commonwealth — including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, cash assistance, and employment supports.