Get a New EBT Card
You will receive an EBT card when you apply for SNAP or cash assistance. You’ll need to provide proof of identity and if you have one, a social security number.
- Although you’ll have an EBT card, you will not be able to use it until your case is approved.
- Benefits will be added to your card if you are eligible to receive SNAP and/or TAFDC or EAEDC.
- It may take 3-5 business days to receive your card by mail. You can track the delivery date on DTAConnect.com or the DTA Connect mobile app.
- You can go to your local DTA office if you want an EBT card sooner. If you cannot visit an office, talk to DTA staff about other options.
- If you are receiving your EBT card by mail, your Personal Identification Number (PIN) will be mailed separately from your EBT card. If you are receiving your EBT card in a local office, you can PIN your EBT card immediately.
See information below about safeguarding your card. There is a fee to replace your card.
PIN your EBT Card
- Your Personal Identification Number (PIN) is a four-digit code used to make SNAP and/or cash purchases.
- Your PIN will arrive separately from your card if you are receiving your EBT card by mail. It may take 5 to 10 days to arrive.
- You can select a new PIN or change your PIN by calling 1-800-997-2555.
- You can also get a new PIN, change your PIN or request that a PIN be mailed to you by visiting or your local DTA office.
- Steps on how to change you PIN Steps on how to change your PIN
- See below for ways to protect your PIN and your benefits
Alert: If someone else uses your card to access your benefits, THOSE BENEFITS MAY NOT BE REPLACED.
Request a replacement EBT Card
Report your lost, stolen, or damaged EBT card as soon as possible to receive a replacement card. It may take 3 - 5 days to receive your replacement card by mail.
- Call EBT Customer Service at 800-997-2555 (select language, then option 3 to report lost/stolen card).
- Go online at DTAConnect.com or to the DTA Connect mobile app.
- Under ‘My Info’, click on ‘Request an EBT Card’.
- You can track the card on DTA Connect.
- Go to a local DTA office to receive a new card immediately. If you cannot visit an office, call the DTA Assistance line at 877-382-2363 about other options.
- When you request a replacement card, your old card is automatically deactivated and can no longer be used. DTA cannot reactivate an EBT card.
- Any remaining benefits will transfer to your new card.
- The PIN for your new card will remain the same as your previous PIN.
- You may request a replacement PIN, which will be mailed separately from your EBT card.
- You can call 1-800-997-2555 to change your PIN.
- You can shop online with your new card information while you wait for your card to arrive.
- You will be charged $5.00 to replace your EBT card. The fee will be deducted from your benefits. You will not incur a fee if the following apply to you:
- Your first photo EBT card
- Name change
- Social security number change
- Defective card
- Card lost in the mail
- Replacing an emergency EBT card
- Case closed for 30 days or more
- Accommodation for your disability
- Domestic violence situation
Note: If you request more than four replacement cards within a 12-month period, you will need to speak to DTA staff.
Find out if your EBT Card needs a Photo
Massachusetts law requires that EBT cards have a photo ID. DTA uses the photo from your driver’s license or state-issued ID. If you don’t have a Massachusetts ID, we may schedule a time to have your photo taken.
- You aren’t subject to photo EBT requirements if you are:
- 18 or under
- 60 or over
- Experiencing domestic violence
- Prevented by your religious beliefs
- Getting benefits for someone else, but not yourself
Check your Balance & Transaction History
- Keep track of your balance the following ways:
- If your balance is lower than what you expect, change your PIN immediately and contact EBT Customer Service Line at 800-997-2555.