Contact Us

  • Department of Transitional Assistance (Central Office)
      600 Washington Street
      Boston, MA 02111
     1-877-382-2363

    Office of the Commissioner
    600 Washington Street
    Boston, MA 02111
    1-617-348-8400

Important Contacts for Applicants and Clients

  • DTA Assistance Line
    1-877-382-2363

    By calling the Assistance Line anytime (even when our offices are closed), you can:
    • Find out your current case status and benefits
    • Find out the date of your next re-certification for SNAP/Food Stamps
    • Request an Income Verification Letter
    • Learn about how to report a change or replace your EBT card

    By calling the Assistance Line during our business hours from 8:15 a.m. to 4:45 p.m., you can:

  • Reach a case manager.
  • Get general information, or talk to a case manager to finish a SNAP interview.
  • Speak to someone about domestic violence help.
  • Request an accommodation.
  • Reach the fraud hotline, EBT hotline, hearings and appeals division, Fraud Investigation and Data Matching unit, overpayments and recovery, cash case worker, or local offices.
  • My Account Page

www.mass.gov/vg/selfservice

If you have access to the Internet, you can sign up to view your DTA case information online . If you are the Head of Household (the person who signed up for benefits), you can:

    • Find out your current case status and benefits
    • See the date your next benefits will be available
    • View and print recent notices we sent to you
    • Print your own verification of benefits

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This information is provided by the Department of Transitional Assistance.

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