Contact Us



Important Contacts for Applicants
and Clients

  • DTA Automated Unit
    1-877-382-2363

    Get DTA information anytime,even when our offices are closed. By calling the Automated Hotline, you can:
    • Find out your current case status and benefits
    • Find out the date of your next re-certification for SNAP/Food Stamps
    • Request an Income Verification Letter
    • Learn about how to report a change or replace your EBT card
    • Get your case manager's name and telephone number

 

  • My Account Page

www.mass.gov/vg/selfservice

If you have access to the Internet, you can sign up to view your DTA case information online. If you are the Head of Household (the person who signed up for benefits), you can:

  • Find out your current case status and benefits
  • See the date your next benefits will be available
  • View and print recent notices we sent to you
  • Print your own verification of benefits

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  • Recipient Services Unit

    1-800-445-6604
    TTY: 617-348-5599 or 1-888-448-7695
    The Recipient Services Unit responds to applicant and client questions about benefit eligibility.

  • Division of Hearings

    1-800-882-2017
    TTY: 1-800-532-6238 or 617-348-5337
    The Division of Hearings will answer any questions you may have about filing an appeal.

  • Electronic Benefit Transfer ( EBT) Account Information

    1-800-997-2555
    Calling the EBT Account Information telephone number allows you to verify the balance in your EBT account.

This information is provided by the Department of Transitional Assistance.