Contact Us

Office of the Commissioner
Mailing address:
600 Washington Street
Boston, MA 02111
Phone number: 1-617-348-8400

Important Contacts for Applicants and Clients

  • DTA Assistance Line

    By calling the Assistance Line anytime (even when our offices are closed), you can:
    • Find out your current case status and benefits
    • Find out the date of your next re-certification for SNAP/Food Stamps
    • Request an Income Verification Letter
    • Learn about how to report a change or replace your EBT card

    By calling the Assistance Line during our business hours from 8:15 a.m. to 4:45 p.m., you can:

  • Reach a case manager.
  • Get general information, or talk to a case manager to finish a SNAP interview.
  • Speak to someone about domestic violence help.
  • Request an accommodation.
  • Reach the fraud hotline, EBT hotline, hearings and appeals division, Fraud Investigation and Data Matching unit, overpayments and recovery, cash case worker, or local offices.
  • My Account Page

If you have access to the Internet, you can sign up to view your DTA case information online . If you are the Head of Household (the person who signed up for benefits), you can:

    • Find out your current case status and benefits
    • See the date your next benefits will be available
    • View and print recent notices we sent to you
    • Print your own verification of benefits




This information is provided by the Department of Transitional Assistance.