Important Contacts for Applicants and Clients

DTA Connect

DTA Connect is a mobile app that lets you track your benefits in a few simple clicks.  
Using the DTA Connect app you can manage your benefits with a few quick clicks. No more long lines or hold times. If you have a smartphone and receive Cash or SNAP benefits from DTA, you can use DTA Connect.

DTA Connect is available through the App Store and GooglePlay.  Access www.mass.gov/DTAConnect for more information and to down load the free app.

DTA Assistance Line
1-877-382-2363

By calling the Assistance Line anytime (even when our offices are closed), you can:

  • Find out your current case status and benefits
  • Find out the date of your next re-certification for SNAP/Food Stamps
  • Request an Income Verification Letter
  • Learn about how to report a change or replace your EBT card

By calling the Assistance Line during our business hours from 8:15 a.m. to 4:45 p.m., you can.

  • Reach a case manager.
  • Get general information, or talk to a case manager to finish a SNAP interview.
  • Speak to someone about domestic violence help.
  • Request an accommodation.
  • Reach the fraud hotline, EBT hotline, hearings and appeals division, Fraud Investigation and Data Matching unit, overpayments and recovery, cash case worker, or local offices.

My Account Page

www.mass.gov/vg/selfservice

If you have access to the Internet, you can sign up to view your DTA case information online . If you are the Head of Household (the person who signed up for benefits), you can:

  • Find out your current case status and benefits
  • See the date your next benefits will be available
  • View and print recent notices we sent to you
  • Print your own verification of benefits

 

Office of the Commissioner
Mailing address:
600 Washington Street
Boston, MA 02111
Phone number: 1-617-348-8400

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This information is provided by the Department of Transitional Assistance.