Contact Us



Important Contacts for Applicants
and Clients

  • DTA Automated Unit
    1-877-382-2363

    Get DTA information anytime,even when our offices are closed. By calling the Automated Hotline, you can:
    • Find out your current case status and benefits
    • Find out the date of your next re-certification for SNAP/Food Stamps
    • Request an Income Verification Letter
    • Learn about how to report a change or replace your EBT card
    • Get your case manager's name and telephone number

 

  • My Account Page

www.mass.gov/vg/selfservice

If you have access to the Internet, you can sign up to view your DTA case information online . If you are the Head of Household (the person who signed up for benefits), you can:

  • Find out your current case status and benefits
  • See the date your next benefits will be available
  • View and print recent notices we sent to you
  • Print your own verification of benefits

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  • Recipient Services Unit

    1-800-445-6604
    TTY: 617-348-5599 or 1-888-448-7695
    The Recipient Services Unit responds to applicant and client questions about benefit eligibility.

  • Division of Hearings

    1-800-882-2017
    TTY: 1-800-532-6238 or 617-348-5337
    The Division of Hearings will answer any questions you may have about filing an appeal.

  • Electronic Benefit Transfer ( EBT) Account Information

    1-800-997-2555
    Calling the EBT Account Information telephone number allows you to verify the balance in your EBT account.

This information is provided by the Department of Transitional Assistance.