Welcome to the Department of Unemployment Assistance (DUA)
DUA administers the Unemployment Insurance program, providing temporary assistance to unemployed Massachusetts workers. Unemployment insurance (UI) is a temporary income protection program for workers who are unemployed through no fault of their own and who are able to work, available for work and looking for employment. Funding for UI benefits comes from quarterly contributions paid by the state's employers; no deductions are made from workers' salaries.
FAQs about Unemployment Insurance.
Federal Extensions Update (04/11/13)
Starting the week ending May 4, 2013, all claimants on Federal Emergency Unemployment Compensation (EUC) extensions will have their benefits reduced by 12.8%. This reduction is required by a federal law commonly known as Sequestration. The reduction will be effective until September 29, 2013. Learn more about EUC.
Expanded Hours: 7:30am to 4:30pm Monday - Friday.Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code.
To ensure that everyone can reach an agent without experiencing long wait times or busy signals, please adhere to the schedule above. And try back again if you cannot get through. Thank you for your patience.