Welcome to the Department of Unemployment Assistance (DUA)
DUA administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job. On July 1, DUA launched a modern, web-based UI system to better serve customers. UI Online will expedite UI payments to unemployed workers and provide all users with many convenient, online services. The new system also strengthens our ability to prevent, detect, and recover fraudulent UI payments. Thank you for your patience as we upgrade our outdated technology to better serve you!
2. Request your benefit payment: Call TeleCert at 617-626-6338 from 6:00 a.m. to 10:00 p.m.* beginning Sunday through Saturday of the requested week. See the new TeleCert Questions.
NEW! You can now reopen your claim using TeleCert.
3. Check your payment status: Call the Payment Status Line at 617-626-6563.
4. Set/change your TeleCert PIN: Call the PIN Service Line at 617-626-6943.
* The telephone systems may not be available periodically due to system maintenance.