Welcome to the Department of Unemployment Assistance (DUA)

DUA administers the Unemployment Insurance program, providing temporary assistance to unemployed Massachusetts workers. Unemployment insurance (UI) is a temporary income protection program for workers who are unemployed through no fault of their own and who are able to work, available for work and looking for employment. Funding for UI benefits comes from quarterly contributions paid by the state's employers; no deductions are made from workers' salaries.

Introducing UI Online on July 1. 

Due to the transition to UI Online, the current system (including WebCert and TeleCert) will not be available from June 26 through June 30.  For instructions on how to request benefit payments for weeks ending June 22 and June 29, please click here. 

Existing claimants, employers and agents – check your mail for information about UI Online. Please read the information carefully.  

Were you affected by the Boston bombings?

FAQs about Unemployment Insurance.  

Federal Extensions Update (04/11/13)

Starting the week ending May 4, 2013, all claimants on Federal Emergency Unemployment Compensation (EUC) extensions will have their benefits reduced by 12.8%. This reduction is required by a federal law commonly known as Sequestration. The reduction will be effective until September 29, 2013.Learn more about EUC.

TeleClaim: File A New Claim / Reopen A Claim

Call Schedule to talk to an agent.
Expanded Hours:  7:30am to 4:30pm Monday - Friday.
Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code.
To ensure that everyone can reach an agent without experiencing long wait times or busy signals, please adhere to the schedule above. And try back again if you cannot get through. Thank you for your patience.

Key Resources

Quick Links