offered by
Department of Unemployment Assistance
related to
Unemployment Information for Employers

Unemployment Insurance (UI) for Employers

As an employer, you may be subject to unemployment insurance. Learn about your responsibilities.

Employers like you play an important role in providing unemployment insurance (UI) benefits to Massachusetts workers. UI benefits offer workers temporary income protection and professional support during periods of unemployment and uncertainty.
Employers fund the UI program, and serve as a resource for unemployed workers seeking UI benefits. The Department of Unemployment Assistance (DUA) manages the UI program, and is committed to helping you understand the Massachusetts unemployment insurance law.

First time? Start here.

Guide:
Guide to employer contributions to DUA 

What would you like to do?

Top tasks

Employer UI Online login 
Register my business with DUA 

All other tasks

Third Party Administrator (TPA) UI Online login 
Submit employment and wage detail report 
Pay unemployment insurance contributions to DUA 
Request a certificate of compliance 
Authorize a third party administrator 
Report unemployment insurance fraud 
See all 8 of What would you like to do? 

What you need to know

Contact DUA as an employer 
Employer responsibilities during the unemployment claims process 
Employer UI Online User Guide 
Guide to seasonal employment certification 
Wage Reporting for Reimbursable Employers 
UI Online computer requirements 
See all 7 of What you need to know 

Contact Information

Phone

Employer/TPA Customer Service Line (617) 626-5075
Option 1

Password resets and account users

Option 2

EMAC Supplement Program and details of the EMAC Supplement liability determination

Option 3

Employer Liability

Option 4

Revenue collections and enforcement, certificate of compliance

Option 5

Benefit charges protest and submission

Option 6

All others, including Business Transfer, Audit, Employment and wage reporting, Rate information

Online

To access UI Online from a computer: Log in as an employer 
Log in as a TPA 
UI Online computer requirements 
Learn more about this organization 

Related Services

Additional Resources

DUA forms for employers
Unemployment workplace posters and pamphlets
The Employer's Guide to Unemployment Insurance (PDF 900.61 KB)
Employer UI Online User Guide (PDF 7.34 MB)
TPA UI Online User Guide (PDF 2.5 MB)
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