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Unemployment Information for Employers

Unemployment Insurance (UI) for Employers

As an employer, you may be subject to unemployment insurance. Learn about your responsibilities.

Employers play an important role in providing unemployment insurance (UI) benefits to workers. UI benefits offer workers temporary income while they’re out of work or working reduced hours. Employers fund the UI program. They also serve as a resource for unemployed workers seeking UI benefits. The Department of Unemployment Assistance (DUA) manages the UI program. DUA is committed to helping you understand the Massachusetts unemployment insurance law.

First time? Start here.

Guide:
Guide to employer contributions to DUA 

What would you like to do?

Top tasks

Employer UI Online login  Register my business with DUA 

All other tasks

Third Party Administrator (TPA) UI Online login  Submit employment and wage detail report  Pay unemployment insurance contributions to DUA  Request a certificate of compliance  Authorize a third party administrator  Report unemployment insurance fraud 
See all 10 of the what would you like to do section 

What you need to know

Contact DUA as an employer  Employer responsibilities during the unemployment claims process  Employer UI Online User Guide  Guide to seasonal employment certification  Wage Reporting for Reimbursable Employers  Current quarter filing deadlines 
See all 8 of Unemployment Insurance (UI) for Employers 

Contact Information

Phone

Employer/TPA Customer Service Line (617) 626-5075
Option 1

Password resets and account users

Option 2

EMAC Supplement Program and details of the EMAC Supplement liability determination

Option 3

Employer Liability

Option 4

Revenue collections and enforcement, certificate of compliance

Option 5

Benefit charges protest and submission

Option 6

All others, including Business Transfer, Audit, Employment and wage reporting, Rate information

Online

To access UI Online from a computer: Log in as an employer 
Log in as a TPA 
UI Online computer requirements 
Learn more about this organization 

More Information

Related Services

Additional Resources

DUA forms for employers
Unemployment workplace posters and pamphlets
The Employer's Guide to Unemployment Insurance (PDF 956.96 KB)
Employer UI Online User Guide (PDF 7.34 MB)
TPA UI Online User Guide (PDF 2.5 MB)
Employment and Wage Detail File Delimited Template (XLS 22 KB)
See all 7 
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