Log in links for this page
- This page, Unemployment Insurance (UI) for Workers, is offered by
- Department of Unemployment Assistance
Unemployment Insurance (UI) for Workers
If you’ve lost your job or have had your hours greatly reduced, you may qualify for Unemployment Insurance (UI) benefits.
What would you like to do?
Boston Re-Employment Center (REC) Appeal your UI benefits decision Guide for UI Online Virtual Hearings Report a name change to DUA Stop your UI benefits Request a letter verifying your unemployment benefits income Repay unemployment benefit debt Learn About Overpayment Waivers Taxes, deductions, and tax forms (1099-G) for unemployment benefits
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line (Automated System is operational*) Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
To access UI Online from a computer: Log in as a claimant
Image credits: Shutterstock
Help Us Improve Mass.gov with your feedback
Thank you for your website feedback! We will use this information to improve this page.
If you need assistance, please contact the Department of Unemployment Assistance.
If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site.