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This page, Unemployment Insurance (UI) for Workers, is
part of
This page, Unemployment Insurance (UI) for Workers, is
offered by
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Learn about unemployment benefits
Start here to find information about UI and other programs the Department of Unemployment Assistance (DUA) offers.
Apply for UI
Helpful information about applying for UI benefits.
Request weekly benefits
After you apply for UI, remember to request benefits every week, even if your application or appeal is pending.
Manage your UI claim
Information to help you after you apply for UI.
- Appeal your UI benefits decision
- Pandemic Emergency Unemployment Compensation
- Unemployment Extended Benefits (EB)
- Mixed Earners Unemployment Compensation (MEUC)
- Report a name change to DUA
- Stop your UI benefits
- Request a letter verifying your unemployment benefits income
- Repay unemployment benefit debt
- Taxes, deductions, and tax forms (1099-G) for unemployment benefits
Using UI Online
Information to help you log in to your account and use UI Online.
Multilingual resources
Contact Information
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational*)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line (Automated System is operational*)
Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
Online
To access UI Online from a computer:
Log in as a claimant
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