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Unemployment Insurance (UI) for Workers

If you’ve lost your job or have had your hours greatly reduced, you may qualify for Unemployment Insurance (UI) benefits.

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If you’re out of work and able to work, you may be eligible for temporary income called unemployment insurance (UI). If you qualify, you receive weekly payments to help cover your living expenses while you search for new employment. The amount you receive is based on what you were paid in the last year. The UI program for Massachusetts is managed by the Department of Unemployment Assistance (DUA).

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Log in to UI Online  Report unemployment benefits fraud form  Tax Intercept Overpayment FAQs 

Contact Information

Address

Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment.)
2 Avenue de Lafayette, Boston, MA 02111
Directions 

Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

The Boston Re-Employment Center Call Department of Unemployment Assistance, The Boston Re-Employment Center at

By appointment only, visit mass.gov/RECappointment to make an appointment.

Online

To access UI Online from a computer: Log in as a claimant 
Reset your password 
To visit the Re-Employment Center, make an appointment at mass.gov/RECappointment 
UI Online computer requirements 
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