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Unemployment Insurance (UI) for Workers

If you’ve lost your job or have had your hours greatly reduced, you may qualify for Unemployment Insurance (UI) benefits.

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If you’re out of work and able to work, you may be eligible for temporary income called unemployment insurance (UI). If you qualify, you receive weekly payments to help cover your living expenses while you search for new employment. The amount you receive is based on what you were paid in the last year. The UI program for Massachusetts is managed by the Department of Unemployment Assistance (DUA).

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Log in to UI Online  Report unemployment benefits fraud 
CARES Act extension information  What to do if you’ve become unemployed in Massachusetts  UI eligibility and benefit amounts  Returning to work: FAQs for jobseekers  Contact information 
A Guide to Benefits and Employment Services (PDF 1.97 MB)
Apply for UI benefits  Respond to requests for information about your UI claim  Verify your identity online  Your rights and responsibilities as a claimant 
Request weekly UI benefits  Receiving your UI benefits by direct deposit or DUA debit card 
Boston Re-Employment Center (REC)  Appeal your UI benefits decision  Guide for UI Online Virtual Hearings  Report a name change to DUA  Stop your UI benefits  Request a letter verifying your unemployment benefits income  Repay unemployment benefit debt  Learn About Overpayment Waivers  Taxes, deductions, and tax forms (1099-G) for unemployment benefits 
UI Online computer requirements  Reset your UI Online password  Step-by-step instructions on how to file a new claim (PDF)  Password reset instructions (PDF) 
Español (Spanish)  Português (Portuguese)  Kreyol (Haitian Creole)  中文 (Chinese)  Ngôn Ngự Việt Nam (Vietnamese)  Italiano (Italian)  العربية (Arabic)  Français (French)   Бeзpaбoтицa (Russian)   Lao, Korean, and Khmer 

Contact Information

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

Online

To access UI Online from a computer: Log in as a claimant 
Reset your password 
UI Online computer requirements 
Learn more about this organization 
Image credits:  Shutterstock
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