Organization: | Office of the State Auditor |
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Date published: | December 23, 2021 |
Executive Summary
In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Center for Human Development (CHD) for the period July 1, 2018 through June 30, 2020. In this performance audit, we examined CHD’s compliance with its representative payee1 process for residents of Department of Developmental Services (DDS) and Department of Mental Health (DMH) group homes, examined the complaint processes for DDS- and DMH-funded group homes and programs, and determined whether the duties and membership composition of the CHD human rights committee (HRC) complied with the HRC bylaws and applicable policies, procedures, and regulations.
Below is a summary of our findings and recommendations, with links to each page listed.
CHD’s and its subcontractor’s HRCs did not review all complaint resolutions for persons served at its DMH and DDS group homes and programs. |
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CHD had active employees on its HRC. |
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CHD did not always investigate and resolve DMH person-served complaints in a timely manner or meet with the complainant during an investigation. |
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CHD did not always properly administer its representative payee function for DMH persons served. |
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CHD did not always properly administer its representative payee function for DDS persons served. |
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CHD should document and implement monitoring controls to ensure that all required forms used in the representative payee function for its DDS persons served are up to date and have the required initials and signatures, as well as to ensure that personal funds and charges for care are correctly disbursed and supported by the required documentation. |
A PDF copy of the Audit of the Center for Human Development is available here.
1. The Social Security Administration offers a representative payee program to manage benefit payments for beneficiaries who cannot manage their own Social Security or Supplemental Security Income benefits. The Social Security Administration appoints a suitable representative payee to manage the payments on the beneficiaries’ behalf.
Table of Contents
- Abbreviations
- Overview of the Audited Entity
- Audit Objectives, Scope, and Methodology
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- The CHD's and its subcontractor’s human rights committees did not review all complaint resolutions for persons served at its DDS and DMH group homes and programs.
- CHD Had Active Employees on Its HRC.
- CHD Did Not Always Investigate and Resolve DMH Person-Served Complaints in a Timely Manner or Meet With the Complainant During an Investigation.
- CHD Did Not Always Properly Administer Its Representative Payee Function for DMH Persons Served.
- CHD Did Not Always Properly Administer Its Representative Payee Function for DDS Persons Served.
Appendix
Downloads
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Open PDF file, 959.81 KB, Audit of the Center for Human Development (English, PDF 959.81 KB)
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