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Audit Audit of the Department of Telecommunications and Cable

This audit of the Department of Telecommunications and Cable examines certain aspects of the department's administration of consumer complaints and staff security training. The audit examines the period of July 1, 2015 through December 31, 2017.

Binder organization: Office of the State Auditor
Date published: June 18, 2018

Executive Summary

In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Department of Telecommunications and Cable (DTC) for the period July 1, 2015 through December 31, 2017. In this performance audit, we examined certain aspects of DTC’s administration of its consumer complaint process and determined whether all DTC staff members involved in the administration of consumer complaints attended mandatory information security training as required by the state’s Executive Order 504.

Below is a summary of our finding and recommendation.

Finding 1
 

Some DTC staff members did not receive required training on personal information.

Recommendation
 

DTC should amend its policies and procedures to ensure that all employees, including student interns, receive the training required by Executive Order 504.

A PDF copy of the audit of the Department of Telecommunications and Cable is available here.

Contact

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(617) 727-3014

Address

Massachusetts State House
Room 230
Boston, MA 02133

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