| Organization: | Office of the State Auditor |
|---|---|
| Date published: | August 23, 2023 |
Executive Summary
In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Franklin Regional Transit Authority (FRTA) for the period October 1, 2019 through September 30, 2021.
In this performance audit, we determined whether FRTA delivered paratransit services required by the American with Disabilities Act (ADA) on time in accordance with federal law and FRTA procedures. We also determined whether FRTA ensured that the investigations and responses to ADA paratransit complaints, filed by riders or the general public, were in compliance with federal law and FRTA’s ADA Complementary Paratransit Policies and Procedures.
Below is a summary of our finding and recommendation, with links to each page listed.
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Finding 1 |
FRTA did not ensure that its employees and contractors completed initial or annual cybersecurity awareness training. |
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Recommendation |
FRTA should ensure that its employees and contractors complete initial and annual cybersecurity awareness training. |