| Organization: | Office of the State Auditor |
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| Date published: | April 7, 2023 |
Executive Summary
In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Merrimack Valley Regional Transit Authority (MVRTA) for the period October 1, 2019 through September 30, 2021.
In this performance audit, we determined whether MVRTA delivered on-time paratransit services required by the Americans with Disabilities Act (ADA) in accordance with its procedures and whether MVRTA ensured First Transit’s investigations and responses to ADA paratransit complaints, submitted by riders or the general public, were in compliance with federal law, MVRTA’s “Special Transportation Services Inc., ADA Procedures,” and the “[Merrimack Valley Area Transportation Company] Customer Complaint Procedures”?
Below is a summary of our finding and recommendation, with links to each page listed.
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Finding 1 |
MVRTA did not follow required procedures for processing ADA paratransit complaints. |
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Recommendations |
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Our audit of MVRTA identified one other issue, which has been omitted from this report in accordance with Exemption (n) of the Commonwealth’s public records law, Section 7(26)(n) of Chapter 4 of the General Laws, which allows for the withholding of certain records, such as confidential and sensitive information, if their disclosure is likely to jeopardize public safety.
In accordance with Paragraphs 7.61–7.62 of the Government Accountability Office’s Government Auditing Standards, as well as the policies of the Office of the State Auditor, for reporting confidential and sensitive information, we have given a separate, complete report to MVRTA, which will be responsible for acting on our recommendations.