Audit  Audit of the Pioneer Valley Transit Authority

In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Pioneer Valley Transit Authority (PVTA) for the period October 1, 2019 through September 30, 2021.

In this performance audit, we assessed whether PVTA delivered on-time paratransit services required by the Americans with Disabilities Act (ADA) in accordance with its Paratransit Operating Procedures Manual. We also examined PVTA’s complaint resolution procedures to determine whether it responded to ADA paratransit complaints in accordance with ADA requirements and its policies.

Our audit revealed no significant issues that must be reported under generally accepted auditing standards.