| Organization: | Office of the State Auditor |
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| Date published: | August 24, 2023 |
Executive Summary
In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Worcester Regional Transit Authority (WRTA) for the period October 1, 2019 through September 30, 2021.
In this performance audit, we determined whether WRTA delivered on-time paratransit services required by the Americans with Disabilities Act (ADA) in accordance with Section 37.23(a) of Title 49 of the Code of Federal Regulations and WRTA’s Americans with Disabilities Act (ADA) Riders’ Guide. We also examined WRTA’s ADA paratransit complaint resolution procedures to determine whether WRTA responded to ADA paratransit complaints in accordance with Section 27.13(b)(3) of Title 49 of the Code of Federal Regulations and WRTA’s policies.
Below is a summary of our finding and recommendations, with links to each page listed.
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Finding 1 |
WRTA did not ensure that its contracted paratransit provider followed required procedures for processing ADA paratransit complaints. |
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Recommendations |
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