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Office of Consumer Affairs and Business Regulation (OCABR)

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Featured Services

Resources for Massachusetts Consumers 
Home Improvement Contractor (HIC) Program 
Licenses Offered by OCABR Agencies 
Lemon Laws 
Data Breaches 

Contact Us

OCABR logo

Online

Press Contact (Media Inquiries Only) ocabr.communications@mass.gov
Email OCABR 
Request a speaker from OCABR 
Sign up for Consumer Updates enews 

Phone

Consumer Hotline 617-973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline 888-283-3757

Address

501 Boylston Street
Suite 5100
Boston, MA 02116
Directions 
Home Improvement Contractor Programs
1000 Washington Street
Suite 710
Boston, MA 02118
Directions 

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We assist Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, and businesses seeking to report a data breach or interested in the data breach notification law.

Current consumer protection initiatives include recommendations for statutory changes to the Home Improvement Contractor (HIC) Program and proposed legislation for Electronic Vehicle (EV) Charger Testing.

Our Organizations

We also oversee 5 regulatory agencies. Click to see which of our agencies below is best suited to address your concern or question!

Upcoming Events

  • Building Official Certification Committee Meeting - 12.3.24 

    14 Sharon Avenue, Floor 2, Norfolk, MA 02056
    Tuesday, December 3, 2024
    9 a.m. - 1 p.m.
    This meeting will meet in person with a hybrid option. Please see the agenda for location details.

  • Fall Fraud Roadshow 

    66 Leavitt St., Hingham, MA 02043
    Tuesday, December 10, 2024
    1 p.m. - 2 p.m.
    The holidays are right around the corner and shopping scams are on the rise. Do you know how to protect yourself? Grab coffee and a munchkin and come find out.
See all events   for the Office of Consumer Affairs and Business Regulation

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Recent news & announcements

See all news and announcements   for the Office of Consumer Affairs and Business Regulation > Organization Sections > Content

Featured Topics

Building & Trades Licenses 

The state regulates building and trades related to construction work and similar projects. Learn about licensing rules in Massachusetts.

Learn More  about Building & Trades Licenses 

Division of Occupational Licensure Boards of Registration 

The Division of Occupational Licensure oversees 39 boards of registration licenses individuals and businesses in some 167 trades and professions.

Learn More  about Division of Occupational Licensure Boards of Registration 

Consumer Protection 

Massachusetts enforces laws to protect consumers from fraud, deception, and other unfair business practices.

Learn More  about Consumer Protection 

Related organizations

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