Office of Consumer Affairs and Business Regulation (OCABR)

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

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Contact Us

Address

501 Boylston Street, Suite 5100, Boston, MA 02116
Home Improvement Contractor Programs
1000 Washington Street, Suite 710, Boston, MA 02118

Phone

Consumer hotline (617) 973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

Fax

(617) 973-8799
OCABR logo

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We help all Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, tenants and landlords, and businesses seeking to report a data breach or interested in the data breach notification law.

 

 

 

Our Organizations

Upcoming Events

  • Board of Registration of Home Inspectors Meeting - 6.14.23 

    Wednesday, June 14, 2023
    10 a.m. - 5 p.m.
    This is a remote meeting. You can participate from your computer, laptop, or smartphone. Please see the Meeting Agenda for details
  • Identity Theft & Fraud Prevention 

    15 Union St., Manchester-by-the-Sea, MA 01944
    Tuesday, June 20, 2023
    1 p.m. - 2 p.m.
    The Office of Consumer Affairs and Business Regulation is hosting a public event in collaboration with the Manchester-by-the-Sea Public Library. OCABR will lead a discussion on identity theft and fraud prevention.

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