Office of Consumer Affairs and Business Regulation (OCABR)

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Contact Us

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Phone

Consumer Hotline 617-973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline 888-283-3757

Address

501 Boylston Street
Suite 5100
Boston, MA 02116
Home Improvement Contractor Programs
1000 Washington Street
Suite 710
Boston, MA 02118

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We assist Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, and businesses seeking to report a data breach or interested in the data breach notification law.

Current consumer protection initiatives include recommendations for statutory changes to the Home Improvement Contractor (HIC) Program and proposed legislation for Electronic Vehicle (EV) Charger Testing.

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