Office of Consumer Affairs and Business Regulation

Featured Services

Resources for Massachusetts Consumers

Home Improvement Contractor (HIC) Program

Licenses Offered by OCABR Agencies

Lemon Laws

Data Breaches

Contact Us

Online

Press/Media Inquiries Only ocabr.communications@mass.gov

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Phone

Consumer Hotline 617-973-8787

9 AM-4:30 PM

Toll-free consumer hotline 888-283-3757

Address

1 Federal Street
Suite 0720
Boston, MA 02110-2012

Directions

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We assist Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, and businesses seeking to report a data breach or interested in the data breach notification law.

Social media links

Our Organizations

We also oversee 5 regulatory agencies. Click to see which of our agencies below is best suited to address your concern or question!

Upcoming Events

Board of State Examiners of Electricians Meeting - 4.28.25

Monday, April 28, 2025

10 a.m. - 1 p.m.

This is a remote meeting. You can participate from your computer, laptop, or smartphone. See Meeting Agenda for details.
Credit Card Skimming Devices

29 Forest St., North Brookfield, MA 01535

Wednesday, April 30, 2025

12:30 p.m. - 1:30 p.m.

We use our credit and debit cards everywhere, which payment option is safest?

See all events for the Office of Consumer Affairs and Business Regulation

Recent news & announcements

News

Division of Banks cautions consumers about payday loans.

4/22/2025 Division of Banks

The Massachusetts Division of Banks strongly advises consumers to avoid payday loans with predatory terms, including from tribal lenders.
Press Release

State Agencies Announce Financial Literacy Grant Recipients

3/13/2025 Office of State Treasurer and Receiver General Deborah B. Goldberg

State Agencies Announce Financial Literacy Grant Recipients
News

Division of Banks issues FAQs Related to recent passage of An Act Relative to the Regulation of Money Transmission, Chapter 312 of the Acts of 2024

1/24/2025 Division of Banks
News

A Win for Consumers

1/22/2025 Division of Banks

Division of Banks Leads a Multi-state $80 Million Enforcement Action Against Block, Inc., Operator of the Highly Popular Cash App Service
News

Massachusetts Division of Banks joins State Regulators in Issuing $80 Million Penalty to Block, Inc., Cash App for BSA/AML Violations

1/15/2025 Division of Banks

More than 50 million consumers use Cash App, Block’s mobile payment service, to spend, send, store, and invest money.
News

BBI Virtual Hearing

1/09/2025 Division of Banks

River Run Bancorp, MHC, Newburyport, MA to acquire Rollstone Bancorp, MHC, Fitchburg, MA

See all news and announcements for the Office of Consumer Affairs and Business Regulation > Organization Sections > Content

Office of Consumer Affairs and Business Regulation (OCABR)

Featured Services

Contact Us

Online

Phone

Address

About Us

Social media links

Our Organizations

Upcoming Events

Board of State Examiners of Electricians Meeting - 4.28.25

Credit Card Skimming Devices

What would you like to do?

Recent news & announcements

Division of Banks cautions consumers about payday loans.

State Agencies Announce Financial Literacy Grant Recipients

Division of Banks issues FAQs Related to recent passage of An Act Relative to the Regulation of Money Transmission, Chapter 312 of the Acts of 2024

A Win for Consumers

Massachusetts Division of Banks joins State Regulators in Issuing $80 Million Penalty to Block, Inc., Cash App for BSA/AML Violations

BBI Virtual Hearing

Featured Topics

Building & Trades Licenses

Division of Occupational Licensure Boards of Registration

Consumer Protection