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Office of Consumer Affairs and Business Regulation (OCABR)

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Featured Services

Consumer Resources
Resources and events for consumers 
HIC
Home Improvement Contractor (HIC) Program resources for contractors and homeowners 
Registrations and Licenses
OCABR and regulatory agency registrant and licensee resources 
Lemon Laws
Lemon Laws 
Renting in Massachusetts
Renting in Massachusetts 

Contact Us

Address

501 Boylston Street, Suite 5100, Boston, MA 02116
Directions 
Home Improvement Contractor Programs
1000 Washington Street, Suite 710, Boston, MA 02118
Directions 

Phone

Consumer hotline (617) 973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

Online

Email OCABR 
Subscribe to OCABR Consumer Updates 
Request a speaker from OCABR 

Fax

(617) 973-8799
OCABR logo

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We help all Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, tenants and landlords, and businesses seeking to report a data breach or interested in the data breach notification law.

 

 

 

Our Organizations

We also oversee 5 regulatory agencies. Click to see which of our agencies below is best suited to address your concern or question!

Upcoming Events

  • Board of Registration of Home Inspectors Meeting - 6.14.23 

    Wednesday, June 14, 2023
    10 a.m. - 5 p.m.
    This is a remote meeting. You can participate from your computer, laptop, or smartphone. Please see the Meeting Agenda for details

  • Identity Theft & Fraud Prevention 

    15 Union St., Manchester-by-the-Sea, MA 01944
    Tuesday, June 20, 2023
    1 p.m. - 2 p.m.
    The Office of Consumer Affairs and Business Regulation is hosting a public event in collaboration with the Manchester-by-the-Sea Public Library. OCABR will lead a discussion on identity theft and fraud prevention.
See all events for the Office of Consumer Affairs and Business Regulation

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Recent news & announcements

See all news and announcements for the Office of Consumer Affairs and Business Regulation > Organization Sections > Content

Featured Topics

Building & Trades 

The state regulates building and trades related to construction work and similar projects. Learn about licensing rules in Massachusetts.

Learn More about Building & Trades 
more Building & Trades 

Division of Occupational Licensure Boards of Registration 

The Division of Occupational Licensure oversees 39 boards of registration licenses individuals and businesses in some 167 trades and professions.

Learn More about Division of Occupational Licensure Boards of Registration 
more Division of Occupational Licensure Boards of Registration 

Consumer Protection 

Massachusetts enforces laws to protect consumers from fraud, deception, and other unfair business practices.

Learn More about Consumer Protection 
more Consumer Protection 

Housing & Property 

Do you own or rent property in Massachusetts? Find resources for tenants and landlords, homeowners, developers, and more.

Learn More about Housing & Property 
more Housing & Property 

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