Contact Us
Address
501 Boylston Street, Suite 5100, Boston, MA 02116
Phone
Consumer hotline
(617) 973-8787
9:00 a.m. - 4:30 p.m.
Toll-free consumer hotline
(888) 283-3757
Fax
(617) 973-8799
Who we serve
The Office of Consumer Affairs and Business Regulation oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We help all Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, tenants and landlords, and businesses seeking to report a data breach or interested in the data breach notification law.
We also oversee 5 regulatory agencies: Division of Banks, Division of Insurance, Division of Standards, Division of Professional Licensure, and the Department of Telecommunications and Cable.