Office of Consumer Affairs and Business Regulation

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Address

501 Boylston Street, Suite 5100, Boston, MA 02116

directions

Home Improvement Contractor Registrations and Renewals

1 Ashburton Place, Suite 1301, Boston, MA 02108

directions

Home Improvement Contractor Complaint and Enforcement Hearings

1000 Washington Street, Suite 710, Boston, MA 02118

directions

Phone

Consumer hotline (617) 973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

Online

Contact OCABR by E-Mail

Subscribe to OCABR Consumer Updates

Fax

(617) 973-8799

Who we serve

The Office of Consumer Affairs and Business Regulation oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We help all Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, tenants and landlords, and businesses seeking to report a data breach or interested in the data breach notification law.

We also oversee 5 regulatory agencies: Division of Banks, Division of Insurance, Division of Standards, Division of Professional Licensure, and the Department of Telecommunications and Cable.

Featured services

OCABR Public Records Request

Home Improvement Contractor Registration

Check Your Home Improvement Contractor's Registration or file a complaint

More services

Home Improvement Contractor Arbitration and Guaranty Fund

Consumer Education and Resources

Renting in Massachusetts

Identity Theft, Data Privacy and Cyber Security

Massachusetts Do Not Call Registry

See all services

Featured Topics

Lemon Laws

The Lemon Laws protect you if you buy a vehicle in Massachusetts that has serious defects.

Learn More

Building & Trades

Housing & Property

Health & Social Services

Massachusetts offers services and resources to keep you and your loved ones healthy, safe, and happy. Find out how we can support you.

Learn More

Consumer Protection

Massachusetts enforces laws to protect consumers from fraud, deception, and other unfair business practices.

Learn More

Division of Professional Licensure Boards of Registration

Recent news & announcements

News

Massachusetts Office of Consumer Affairs and Division of Banks Recognize Financial Literacy Month

4/12/2018 Office of Consumer Affairs and Business Regulation
Press Release

Baker-Polito Administration Awards $1.5 Million to Support Foreclosure Education & First-time Homebuyer Counseling

4/09/2018 Division of Banks
Press Release

Division of Banks Announces $2 Million Settlement Over Unlicensed Loan Servicing and Lending Activities at LendingClub Corporation

4/02/2018 Office of Consumer Affairs and Business Regulation
Press Release

Division of Banks Announces Settlement over Deficient Loan Servicing Practices at Ocwen

4/02/2018 Office of Consumer Affairs and Business Regulation

Consent Order Requires Corrective Action and Penalty of $1 Million
Press Release

Treasurer Goldberg and Baker-Polito Administration Announce Recipients of Financial Literacy Awards for the Military Community

2/28/2018 Office of State Treasurer and Receiver General Deborah B. Goldberg

Today, the Office of the State Treasurer and the Baker-Polito Administration’s Division of Banks announced the first recipients of the Operation Money Wise: Financial Education Opportunity Grant.
Press Release

Office of Consumer Affairs and Business Regulation Reminds Consumers of their Lemon Law Rights

2/26/2018 Office of Consumer Affairs and Business Regulation

See all news and announcements

Upcoming Events

Consumer Education Events: April 2018

501 Boylston Street, Boston, MA 02116

Sunday, April 1, 2018 - Monday, April 30, 2018

Month of April

See all events

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