Office of Consumer Affairs and Business Regulation | Mass.gov

Office of Consumer Affairs and Business Regulation

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Contact Us

Address

501 Boylston Street, Suite 5100, Boston, MA 02116

directions

Home Improvement Contractor Programs

1000 Washington Street, Suite 710, Boston, MA 02118

directions

Phone

Consumer hotline (617) 973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

Online

Email OCABR

Subscribe to OCABR Consumer Updates

Fax

(617) 973-8799

About us

The Office of Consumer Affairs and Business Regulation oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We help all Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, tenants and landlords, and businesses seeking to report a data breach or interested in the data breach notification law.

We also oversee 5 regulatory agencies. Click here to see which of our agencies below is best suited to address your concern or question!

Our Organizations

Undersecretary

John Chapman

Upcoming Events from Office of Consumer Affairs and Business Regulation

No upcoming events scheduled

See past events

Top actions & services

Home Improvement Contractor Registration

Check Your Home Improvement Contractor's Registration or file a complaint

Home Improvement Contractor Arbitration and Guaranty Fund

More actions & services

Consumer Education and Resources

Renting in Massachusetts

Identity Theft, Data Privacy and Cyber Security

Massachusetts Do Not Call Registry

Customized Wheelchair Lemon Law

See all actions & services

Recent news & announcements from Office of Consumer Affairs and Business Regulation

News

State Collaborates with ARL and Cummings School of Veterinary Medicine at Tufts University to Distribute Manual of How to Identify and Report Animal Cruelty to Massachusetts Veterinarians

10/30/2018
News

Use Caution When Tapping Your Home’s Equity

10/16/2018 Office of Consumer Affairs and Business Regulation

The Office of Consumer Affairs and Business Regulation and the Division of Banks advise consumers to use caution when considering obtaining funds through a shared appreciation product or shared equity product
Press Release

Division of Insurance Announces Emergency Procedures Related to the Damages Arising from Gas Line Explosions and Fires in Merrimack Valley

9/26/2018 Division of Insurance
Press Release

Delinquent Auto Body Shops Brought Into Compliance

9/10/2018 Office of Consumer Affairs and Business Regulation

State inspections find auto body repair shops operating without a valid registration
Press Release

Massachusetts Division of Banks joins multi-state Consent Order Against Equifax Inc.

6/28/2018 Division of Banks
Press Release

Home Improvement Contracting: Nail Everything Down Before You Start!

6/07/2018 Office of Consumer Affairs and Business Regulation

Summer is here and the Office of Consumer Affairs and Business Regulation is renewing its efforts to educate consumers about its Home Improvement Contractor Program.

See all news and announcements

Featured Topics for Office of Consumer Affairs and Business Regulation

Lemon Laws

Building & Trades

Division of Professional Licensure Boards of Registration

Consumer Protection

Housing & Property

Executive Office of Housing and Economic Development

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