Office of Consumer Affairs and Business Regulation

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Contact Us

Online

Press Contact (Media Inquiries Only) ocabr.communications@mass.gov

Email OCABR

Request a speaker from OCABR

Phone

Consumer Hotline 617-973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline 888-283-3757

Address

501 Boylston Street
Suite 5100
Boston, MA 02116

Directions

Home Improvement Contractor Programs

1000 Washington Street
Suite 710
Boston, MA 02118

Directions

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We assist Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, and businesses seeking to report a data breach or interested in the data breach notification law.

Current consumer protection initiatives include recommendations for statutory changes to the Home Improvement Contractor (HIC) Program and proposed legislation for Electronic Vehicle (EV) Charger Testing.

Social media links

Our Organizations

We also oversee 5 regulatory agencies. Click to see which of our agencies below is best suited to address your concern or question!

Upcoming Events

Board of Registration of Home Inspectors Meeting - 10.9.24

Wednesday, October 9, 2024

10 a.m. - 1 p.m.

This is a remote meeting. You can participate from your computer, laptop, or smartphone. Please see the Meeting Agenda for details.
Board of Registration of Real Estate Appraisers Meeting - 10.10.24

Thursday, October 10, 2024

10 a.m. - 2 p.m.

This is a remote meeting. You can participate from your computer, laptop, or smartphone. See the Meeting Agenda for details.

See all events for the Office of Consumer Affairs and Business Regulation

Recent news & announcements

News

2024 Cybersecurity Awareness Month

10/01/2024 Division of Banks

October is National Cybersecurity Awareness Month
Press Release

Treasurer’s Office of Economic Empowerment, Division of Banks Announce 2025 Funding for High School Financial Education Fairs

9/24/2024 Office of State Treasurer and Receiver General Deborah B. Goldberg

Massachusetts high schools can apply to receive a grant to host a financial education fair for their students
News

All Checks Cashed, Inc., Lawrence - permission to relocate its check cashing business from 9 Broadway, Lawrence to 135 Essex Street, Lawrence.

7/31/2024 Division of Banks

Comment period August 5, 2024 through August 19, 2024.
Press Release

State Agencies Announce Recipients of Financial Education Grant for Veteran-Serving Institutions 

7/29/2024 Office of State Treasurer and Receiver General Deborah B. Goldberg

Organizations will use their funds to offer financial education programming to the military community.
News

State Agencies Announce Recipients of Financial Education Grant for Veteran-Serving Institutions 

7/26/2024 Division of Banks

Organizations will use their funds to offer financial education programming to the military community.
News

Framingham Check Cashing Inc. - permission to operate as a check casher 43 Hollis Street, Framingham, Massachusetts.

7/15/2024 Division of Banks

Comment period July 15, 2024 through July 29, 2024.

See all news and announcements for the Office of Consumer Affairs and Business Regulation > Organization Sections > Content

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Office of Consumer Affairs and Business Regulation (OCABR)

Featured Services

Contact Us

Online

Phone

Address

About Us

Social media links

Our Organizations

Upcoming Events

Board of Registration of Home Inspectors Meeting - 10.9.24

Board of Registration of Real Estate Appraisers Meeting - 10.10.24

What would you like to do?

Recent news & announcements

2024 Cybersecurity Awareness Month

Treasurer’s Office of Economic Empowerment, Division of Banks Announce 2025 Funding for High School Financial Education Fairs

All Checks Cashed, Inc., Lawrence - permission to relocate its check cashing business from 9 Broadway, Lawrence to 135 Essex Street, Lawrence.

State Agencies Announce Recipients of Financial Education Grant for Veteran-Serving Institutions

State Agencies Announce Recipients of Financial Education Grant for Veteran-Serving Institutions

Framingham Check Cashing Inc. - permission to operate as a check casher 43 Hollis Street, Framingham, Massachusetts.

Featured Topics

Building & Trades Licenses

Division of Occupational Licensure Boards of Registration

Consumer Protection