Office of Consumer Affairs and Business Regulation

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for Massachusetts businesses.

Address

501 Boylston Street, Suite 5100, Boston, MA 02116

directions

Home Improvement Contractor Registrations and Renewals

1 Ashburton Place, Suite 1301, Boston, MA 02108

directions

Home Improvement Contractor Complaint and Enforcement Hearings

1000 Washington Street, Suite 710, Boston, MA 02116

directions

Phone

Consumer hotline (617) 973-8787

9 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

Main office (617) 973-8700

Online

Email us

Fax

(617) 973-8799

Who we serve

The Office of Consumer Affairs and Business Regulation oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Programs and the state’s Do Not Call Registry. We help all Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, tenants and landlords, and businesses seeking to report a data breach or interested in the data breach notification law.