Office of Consumer Affairs and Business Regulation (OCABR)

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Contact Us

Address

501 Boylston Street, Suite 5100, Boston, MA 02116
Home Improvement Contractor Programs
1000 Washington Street, Suite 710, Boston, MA 02118

Phone

Consumer Hotline (617) 973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

Online

Press Contact (Media Inquiries Only) ocabr.communications@mass.gov

Fax

(617) 973-8799
OCABR logo

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We help all Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, tenants and landlords, and businesses seeking to report a data breach or interested in the data breach notification law.

 

 

 

Our Organizations

Upcoming Events

  • Holiday Fraud Prevention 

    Thursday, December 7, 2023
    6 p.m. - 7 p.m.
    The Office of Consumer Affairs and Business Regulations is hosting a virtual public event in collaboration with the Peabody Institute, the library of Danvers. OCABR will lead a discussion on fraud prevention during the holidays.
  • Holiday Fraud Prevention 

    3 Brook Rd., Marblehead, MA 01945
    Wednesday, December 13, 2023
    6 p.m. - 7 p.m.
    The Office of Consumer Affairs and Business Regulations is hosting a public event in collaboration with the Abbot Public Library. OCABR will lead a discussion on fraud prevention during the holidays.

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