Office of Consumer Affairs and Business Regulation (OCABR)

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Contact Us


501 Boylston Street, Suite 5100, Boston, MA 02116
Home Improvement Contractor Programs
1000 Washington Street, Suite 710, Boston, MA 02118


Consumer Hotline 617-973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline 888-283-3757
OCABR logo

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We assist Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, and businesses seeking to report a data breach or interested in the data breach notification law.

Current consumer protection initiatives include recommendations for statutory changes to the Home Improvement Contractor (HIC) Program and proposed legislation for Electronic Vehicle (EV) Charger Testing.

Our Organizations

Upcoming Events

  • Board of State Examiners of Electricians Meeting - 7.22.24 

    Monday, July 22, 2024
    10 a.m. - 1 p.m.
    This is a remote meeting. You can participate from your computer, laptop, or smartphone. See Meeting Agenda for details.
  • Credit Card Skimming Devices 

    525 Salem St. , Lynnfield, MA 01940
    Monday, July 22, 2024
    12:30 p.m. - 1:30 p.m.
    We use our credit and debit cards everywhere, which payment option is safer: to swipe, insert, or tap?

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