An official website of the Commonwealth of Massachusetts

Office of Consumer Affairs and Business Regulation (OCABR)

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

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Contact Us

Address

501 Boylston Street, Suite 5100, Boston, MA 02116
Home Improvement Contractor Programs
1000 Washington Street, Suite 710, Boston, MA 02118

Phone

Consumer hotline (617) 973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

Fax

(617) 973-8799
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About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Edward A. Palleschi, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We help all Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, tenants and landlords, and businesses seeking to report a data breach or interested in the data breach notification law.

 

 

 

Our Organizations

Upcoming Events

  • Holiday Fraud Prevention - Virtual 

    Monday, November 29, 2021
    2 p.m. - 3 p.m.
    Join OCABR and the BBB in collaboration with the Rockport Council on Aging for a discussion on how to protect yourself from identity theft and fraud that occurs during the holiday season.
  • Holiday Fraud Prevention - Merrimac, MA 

    Tuesday, November 30, 2021
    2 p.m. - 3 p.m.
    Join OCABR and the BBB in collaboration with the Merrimac Council on Aging for a discussion on how to protect yourself from identity theft and fraud that occurs during the holiday season.

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