Since 2018, the Attorney General’s Office (AGO) has published reports on the competitive electric supply market in Massachusetts. The most recent report, from March 2026, shows that individual residential electric supply customers experienced $87.4 million in net losses in comparison to basic service in the most recent July 2024-June 2025 period. Aggregate net losses over the ten years evaluated by the AGO stand at $738.7 million, with competitive supply customers experiencing net losses in nine of the ten years examined in the AGO’s reports.
Moreover, the AGO’s reports (available below), including its 2026 update, have consistently found that low-income consumers are disproportionately harmed by the competitive electric supply market. As compared to non-low-income customers, low-income customers are more likely to sign-up for competitive supply, more likely to be charged higher rates, and experience higher average net losses.
The AGO continues to support efforts to find ways to meaningfully regulate the competitive electric supply industry. None of the legislation under consideration would impact municipal aggregation programs of Massachusetts cities and towns or the markets for commercial and industrial electric supply.
If you are in a dispute with a competitive electric supplier, you can file a consumer complaint with the Attorney General's Office.
