On March 29, 2018, the Attorney General’s Office released a report that found that Massachusetts residential consumers paid competitive electric suppliers $176.8 million more than they would have paid for electricity from their utility between July, 2015 – June, 2017. The report also found that low-income consumers are disproportionately affected. Low-income consumers are more likely to sign-up for competitive supply and are more likely to be charged higher rates.
In order to prevent further harm, the Attorney General has called for an end to the individual residential electric supply market. If you are in a dispute with a competitive electric supplier, you can file a consumer complaint with the Attorney General's Office.