Listening session for the HST office’s brokerage system – Springfield public library

Listening Session for the HST Office’s Brokerage System

The Massachusetts Executive Office of Health and Human Services (EOHHS) will host public listening sessions for the Human Service Transportation Office’s (HST) Brokerage System. The HST Office oversees non-emergency medical transportation for MassHealth members as well as transportation for Department of Developmental Services (DDS), Department of Public Health (DPH), Department of Mental Health (DMH), Massachusetts Rehabilitation Commission (MRC), and Massachusetts Commission for the Blind (MCB) programs. MassHealth covers transportation for trips to medical, dental, mental health, or substance use disorder appointments as well transportation to Day Habilitation programs.

We invite consumers, MassHealth members, and other stakeholders to attend, to share their experiences with the program, and to make suggestions for improvement. Comments and suggestions made at the listening session may be used to inform program design and procurement going forward. We appreciate your help spreading the word to your networks.

EOHHS published a Request for Information (RFI) to solicit written input from all interested parties on an array of topics under consideration including improvements to consumer experience, integration of additional service levels, and inclusion of ride hail services in the future. The RFI is available on COMMBUYS, the official procurement record system for Massachusetts' Executive Departments. Additional information about the listening sessions will be posted on the Human Service Transportation website.

If you have further questions or need to request accommodations, please send an email to HSTINFO@MassMail.State.MA.US. Occupancy may be limited and will be available on first come basis.