Human Service Transportation Office (HST)

The Human Service Transportation (HST) Office oversees an efficient, high quality system of coordinated transportation services for eligible EOHHS consumers to access medical, social, and day services across Massachusetts.

***In light of the COVID-19 outbreak, many health care appointments are being rescheduled or switched to telehealth or telephone. Have you confirmed with your health care provider than an in-person visit is needed? Please consider rescheduling or discussing with your provider whether receiving care via telehealth or over the phone would be appropriate.***

Attend a Orientation Session

The Human Service Transportation (HST) Office and contracted and Brokers are holding orientation sessions for members who will be using HST transportation services under the new contract which will begin on July 1st. Brokers will be presenting information about new technology such as web-based options and smartphone apps for booking trips. There will be time for attendees to ask questions and make comments.

Orientation Sessions for the HST Office’s Brokerage System 

Contact Us

Human Service Transportation Logo


EOHHS Human Service Transportation Office
100 Hancock Street, 8th Floor, Quincy, MA 02171


Contact HST

Who we serve

The HST Office manages the transportation provided to eligible consumers of the following agencies:

  • MassHealth
  • Department of Developmental Services
  • DPH Early Intervention
  • Massachusetts Rehabilitation Commission
  • Massachusetts Commission for the Blind
  • Department of Mental Health

Participating agencies maintain full control over trip eligibility. Six Regional Transit Authorities serve as brokers.

Upcoming Events from Human Service Transportation Office

No upcoming events scheduled