The Division investigates complaints received from consumers regarding permits and licenses issued by the Division, as well as complaints regarding price accuracy and disclosure, including item and unit pricing.
If you would like to file a complaint against a business or individual regarding these topics, please use the form, located below. To assist our office as we look into your complaint, please include all the information required, attaching any photos or other documentation you have regarding the complaint.
If you are having trouble completing this form or have any questions, please email complaints.standards@mass.gov or call 617-727-3480