EOHHS Careers Frequently Asked Questions (FAQ)

Below are some general list of questions applicants frequently have prior, during and after applying for jobs at the Executive Office of Health and Human Services.

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This is my first visit to your career page. How do I get started?

If you would like to search for job opportunities within Health and Human Services, go to the MassCareers website and follow the steps to:

  • Search for jobs
  • Apply for jobs
  • Edit your profile
  • Upload a resume or cover letter  
  • Check your application status
  • Create a job search agent

Do I need to create an account to search for jobs?

No. You can view any of our job postings at any time without an account. However, in order to apply or be considered for a position you must create an account, establish a profile, upload a resume/cover letter and answer the pre-screening questions.

I forgot my username and/or password. Is there a way to get this information?

Yes. If you forget your username, click the link “Forgot your Username?” and for the password click the link “Forgot your Password?” and you will receive an email with instructions.

What if I get locked out or need additional technical assistance?

Most login issues can be resolved by clicking the “Forgot your Username?” or “Forgot your Password?” links.

What if I know someone who wants to apply but does not have a computer?

Free public access computers are available at:

What if I don’t have an email address to create my profile?

An email address is required to create an account or apply for a position in MassCareers.

If you do not have an email address, there are many free web-based email providers available. It only takes a few minutes to create an email account by clicking on the "Sign up" or "New User" button on the provider’s homepage. Common free email providers include Gmail, Yahoo!, and Hotmail, for example.

** Please be advised that applicants cannot share the same email address using MassCareers.

How do I update my application and/or resume?

You may update your application and resume each time you apply to a job. MassCareers allows you to store multiple resumes and attach the one you want to each job you apply to. You can also use one general resume for each application. You can update your resume for a specific job opening even after it has been submitted. We strongly recommend reviewing your resume prior to submission.

What happens after I submit my application?

Agency staff will review your online application and answers to screening questions to determine if you meet the Minimum Entrance Requirements (these are the “must have” credentials necessary in order to be considered for the position).

If you meet the Minimum Entrance Requirements, you will be contacted by MassCareers indicating that your application was received and will be reviewed for consideration. You will then receive one of the following correspondences that:

  • You may be invited to a phone screen or in-person interview
  • You are no longer being considered because you did not have enough experience needed to perform the job
  • The job is closed as another candidate has accepted an offer of employment

If you do not meet the minimum entrance requirements, you will receive an email that your qualifications did not meet the requirements based on the application you submitted.

If you are the selected candidate, the agency will let you know what other steps are required before finalizing a job offer. These may include additional background checks and screening requirements. Job offers are typically extended by telephone, email, or in-person. If you are offered a position, you will receive an email with instructions to view the offer through MassCareers.

I am a current or former Commonwealth employee interested in working at EOHHS. Will my benefits and seniority transfer to the new job?

Employment provisions vary among the three branches of state government (Executive, Judicial and Legislative).

When considering a job in our secretariat, contact your current and/or anticipated human resource representatives to discuss differences in benefits and seniority.

Before calling your  representative,  you need to know what type of public agency you (the employee) is coming from (state authority, local authority, Higher Education, legislature, municipality), and what type of classified position you are going into (management, collective bargaining, confidential).

Can I send in my resume for positions that are not currently posted?

No. We can only accept resumes/applications for positions that are currently posted and open for recruitment. You must submit an application through MassCareers only.

If a position has been posted on MassCareers for a long time, are you still taking applications for that position?

Yes. We will take applications for job postings currently open for recruitment and listed on our website.

All job postings remain open until filled, however, first consideration will be given to those applicants that apply within the first 14 days for union affiliated job titles. First consideration for those applicants that applied within the first 14 days does not apply to Management or Pipeline postings. Therefore, your application may or may not be considered for review depending upon when you submitted it.

How can I check the status of my application?

If you applied online, you can check the status of your application by logging into your profile and clicking the “My Job Page" tab at the top. You will see a list of “Completed Submissions” for each job(s) you have applied to. In the “Submission Status” section it will indicate what stage of the process you are in.

What if I am no longer interested in the position, can I opt out after submitting my application? Could I also reapply?

Yes, you can log into your profile and click the “My Job Page" tab at the top. You will see a list of “Completed Submissions” for each job(s) you have applied to. There is a link to “Withdraw” from the application process. If you have withdrawn and you would like to reapply, click the “Reapply” link.

Do you keep my application on file for future vacancies?

While your information will remain stored in the applicant tracking system, you will not be considered for future vacancies unless you have formally applied to a new position.

I received an email that I was matched to a position, what does that mean? What if I am not interested?

A recruiter, staffing representative or hiring manager may match you to position if they feel you have the right qualifications. If you are matched, you will receive an email from MassCareers requesting that you complete a formal application. If you do nothing, you won’t be considered for the position.

Can I start the application process and come back later to complete it?

Yes. You may save your application and finalize it at a later date. Your application will be “incomplete” and will not be considered for the job until it is submitted.

Where can I find the contact information of the hiring manager?

For a variety of reasons, including privacy protection, we are not able to provide that information. If you would like to address your cover letter, you can address it to “To Whom It May Concern” or “Dear Hiring Committee.” Please be advised that the person listed as “Diversity Officer, ADA Coordinator or Reasonable Accommodation contact” is not the Hiring Manager.

If I am found to be qualified, will I get an interview?

Agencies develop their own procedures for interview practices. The decision to interview may depend on a variety of factors, including your ranking against other candidates, the number of positions being filled, and the number of people who applied. Typically the most competitive applicants will be interviewed for a job. Each applicant pool is different, so you may be extremely competitive in one applicant pool but not in another.

How can I find out which positions I am qualified for?

Job postings will include the qualification requirements, known as Minimum Entrance Requirements including, but not limited to education and/or experience, license requirements, certifications, etc. You should review the job posting to determine whether you meet the requirements for the job.

What if I have a question that is not in the FAQs?

If you cannot find the answer to your question on this page, each job posting may have a contact number for our employment and staffing division. Please have a detailed description of your issue or question and the requisition number, before calling so our representatives can better assist you.

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