Before filing a complaint with the AAB, it's important to gather as much information as possible about the alleged violation. This includes the name and address of the building or facility, a description of the accessibility issue, and the date of the alleged violation. It's also helpful to gather any relevant documents that support your complaint, such as copies of building plans, inspection reports, or photographs of the alleged violation.
If you believe that someone is violating 521 CMR, you have a right to file a complaint with the AAB. Below you will find a guide on how to file the complaint as well as best practices to ensure your complaint can proceed with the minimum of delay.