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Cloud Services

EOTSS leverages a variety of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) providers focused on meeting the IT needs of the Commonwealth.
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Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

EOTSS leverages Amazon Web Services (AWS), Microsoft Azure Cloud, and Google Cloud Platform (GCP), to provide State Agencies and Commissions robust and highly flexible technology platforms for the Commonwealth's applications and/or data storage.

By offering Cloud technologies, EOTSS' Cloud Services provides easy access, flexibility, scalability, high availability and a secure platform.  Managing a large Cloud infrastructure footprint allows EOTSS to benefit from pricing discounts on Cloud infrastructure, including the advanced procurement of infrastructure.  Leveraging EOTSS' Cloud Services allows agencies to redirect funds from Capital investments to Operational expenses, eliminating large financial outlays.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Cloud Services

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer. 
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for providing the customer robust and highly flexible technology platforms for the Commonwealth's applications and/or data storage per their requirements. 

Policies

Enterprise Information Security Policies and Standards

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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