Executive Office of Technology Services and Security (EOTSS)

Our mission is to provide secure and quality digital information, services, and tools to customers and constituents when and where they need them.

Quick links

Work for EOTSS 
Digital Services 
Enterprise Security Office 
Resources for EOTSS employees 
Office of Municipal and School Technology 

Contact Us

Address

McCormack Building - Main Office
1 Ashburton Place, 8th Floor, Boston, MA 02108
directions 

Phone

Main Office (617) 626-4400

Open Monday through Friday 8:30 a.m. - 4:30 p.m.

EOTSS End-User Service Desk (844) 435-7629
CommonHelp Service Desk (866) 888-2808

You can also email CommonHelpServiceDesk@mass.gov

Online

EOTSS End-User Service Desk Log in to ServiceNow 
MassGov@service-now.com

Who we serve

EOTSS places our customers and constituents at the heart of everything we do. We offer responsive digital services and productivity tools to more than 40,000 state employees, who provide essential information and services to the citizens of the Commonwealth.

We also serve constituents, providing them with digital services and tools that enable taxpayers, motorists, businesses, visitors, families, and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

 

 

What would you like to do?

Top actions & services

Request help with a computer problem  
Request VPN services and support 
Work at Technology Services and Security 

More actions & services

Resources for EOTSS employees 
ServiceNow  
Policies, Legal and Technical Guidance 
Agency Service Account Manager (SAM) List 
CommonHelp Service Desk 
Executive Office of Technology Services and Security PRR 
See all actions & services 

Recent news & announcements

Press Release

Baker-Polito Administration Awards $2 Million in Community Compact IT Grants to 45 Cities and Towns 

5/17/2018 Office of Governor Charlie Baker and Lt. Governor Karyn Polito

Grants fund technology improvements to help drive innovation and transformation, and enhance service at the local level

Press Release

Baker-Polito Administration Launches the New Mass.gov 

10/17/2017 Executive Office of Technology Services and Security

New platform designed to better serve constituent needs in the digital age

Upcoming Events

  • Content Conference (ConCon) 

    District Hall, 75 Northern Ave., Boston, MA 02210
    Wednesday, September 26, 2018
    8:30 a.m. - 4 p.m.
    Join fellow Mass.gov content authors and editors September 26th at District Hall for a Content Conference (ConCon), hosted by EOTSS Digital Services.

Related organizations

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