Our mission is to provide secure and quality digital information, services, and tools to customers and constituents when and where they need them.
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Contact Us
Address
Phone
Main Office
(617) 626-4400
Open Monday through Friday 8:30 a.m. - 4:30 p.m.
EOTSS End-User Service Desk
(844) 435-7629
CommonHelp IT Service Desk
(866) 888-2808
For Commonwealth Employees ONLY
Online
EOTSS End-User Service Desk
Log in to ServiceNow
CommonHelp Service Desk
commonhelp.desk@mass.gov
Who we serve
EOTSS offers responsive digital services and productivity tools to more than 40,000 state employees. We also provide digital services and tools that enable taxpayers, motorists, businesses, visitors, families, and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.
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