Open Monday through Friday 8:30 a.m. - 4:30 p.m.
You can also email CommonHelpServiceDesk@mass.gov
Who we serve
EOTSS places our customers and constituents at the heart of everything we do. We offer responsive digital services and productivity tools to more than 40,000 state employees, who provide essential information and services to the citizens of the Commonwealth.
We also serve constituents, providing them with digital services and tools that enable taxpayers, motorists, businesses, visitors, families, and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.