Executive Office of Technology Services and Security (EOTSS)

Our mission is to provide secure and quality digital information, services, and tools to customers and constituents when and where they need them.

Contact Us


McCormack Building - Main Office
1 Ashburton Place, 8th Floor, Boston, MA 02108


Main Office (617) 626-4400

Open Monday through Friday 8:30 a.m. - 4:30 p.m.

EOTSS End-User Support Service Desk (844) 435-7629

You can also email MassGov@service-now.com

CommonHelp Service Desk (866) 888-2808

You can also email CommonHelpServiceDesk@mass.gov

Who we serve

EOTSS places our customers and constituents at the heart of everything we do. We offer responsive digital services and productivity tools to more than 40,000 state employees, who provide essential information and services to the citizens of the Commonwealth.

We also serve constituents, providing them with digital services and tools that enable taxpayers, motorists, businesses, visitors, families, and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.



Recent news & announcements from Executive Office of Technology Services and Security

Press Release

Baker-Polito Administration Awards $2 Million in Community Compact IT Grants to 45 Cities and Towns 

5/17/2018 Office of Governor Charlie Baker and Lt. Governor Karyn Polito

Grants fund technology improvements to help drive innovation and transformation, and enhance service at the local level

Press Release

Baker-Polito Administration Launches the New Mass.gov 

10/17/2017 Executive Office of Technology Services and Security

New platform designed to better serve constituent needs in the digital age


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