Executive Office of Technology Services and Security (EOTSS)

Our mission is to provide secure and quality digital information, services, and tools to customers and constituents when and where they need them.

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Contact Us


McCormack Building - Main Office
1 Ashburton Place, 8th Floor, Boston, MA 02108


Main Office (617) 626-4400

Open Monday through Friday 8:30 a.m. - 4:30 p.m.

EOTSS End-User Service Desk (844) 435-7629
CommonHelp IT Service Desk (866) 888-2808

For Commonwealth Employees ONLY


EOTSS End-User Service Desk Log in to ServiceNow 
CommonHelp Service Desk commonhelp.desk@mass.gov

Who we serve

EOTSS offers responsive digital services and productivity tools to more than 40,000 state employees. We also provide digital services and tools that enable taxpayers, motorists, businesses, visitors, families, and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

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