Customer Success Support

Customer Success Management provides an ongoing business relationship with the customer by ensuring customers achieve their desired outcomes while using EOTSS products or services. 

• Support EOTSS’s customers through chargeback process, budget estimates (BAR), and an overview of the service catalog. 
• Identify project sponsor(s) and stakeholders and validate customer business requirements and project funding sources. 
• Assist customers throughout the project or managed service life cycle. This includes service on/off-boarding and modifications of existing service(s). 
• Reviews overall account status and ensure that initiatives, risks, and issues are documented and logged in the appropriate governance process. 
• Identify and act upon opportunities to improve operating efficiencies, end-of-line components, cost savings, or recurring problems. Work directly with customers and the EOTSS Operations and Engineering organizations to address/upgrade service.