Enterprise Information Security Policies and Standards

Fulfillment:  Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

https://www.mass.gov/handbook/enterprise-information-security-policies-and-standards   

Customer

• Responsible for adhering to the EOTSS Standard Rules of Engagement.
• Responsible for submitting accurate information to EOTSS during the intake and discovery process.
• Sharing complete requirements will ensure that accurate SLEs are provided and met.
• Responsible for obtaining specific information regarding Enterprise Information Policies & Standards related to the customer’s request.

EOTSS

• Responsible for coordinating discovery meeting(s) with the customer.
• Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
• Responsible for clarifying specific information regarding Enterprise Information Policies & Standards per the customer’s requirements.