File a complaint against a home improvement contractor

Are you having an issue with a home improvement contractor you have either hired or work with? File a complaint.

Office of Consumer Affairs and Business Regulation

Phone

Consumer hotline (617) 973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

The Details

What you need

  • A completed complaint form, filed within three years if the date the contract was signed. 
  • You must attend the enforcement hearing, if one is scheduled as a result of your complaint.

How to file

1.) Fill out the form.

2.) Submit to this address:

Office of Consumer Affairs and Business Regulation

Home Improvement Contractor Program

1000 Washington St.

Suite 710

Boston, MA 02118

3.) You will be notified if a hearing is necessary.

More info

Homeowners should file a complaint with the Office against the contractor, using the HIC Complaint Form even if the contractor is not registered. Filing a complaint against an unregistered contractor will not result in a monetary award for the homeowner, but it may result in disciplinary action being taken against the contractor’s registration after an enforcement hearing.

Downloads

Contact

Address

501 Boylston Street, Suite 5100, Boston, MA 02116
Home Improvement Contractor Registrations and Renewals
1 Ashburton Place, Suite 1301, Boston, MA 02108
Home Improvement Contractor Complaint and Enforcement Hearings
1000 Washington Street, Suite 710, Boston, MA 02118

Phone

Consumer hotline (617) 973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

Fax

(617) 973-8799

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