File a complaint against an Occupational Board licensee

Although most interactions with our 580,000 licensees have satisfactory outcomes, consumers have the right to file a complaint if they feel as though a licensee or unlicensed individual has violated the standards of professional conduct.

Division of Occupational Licensure

The Details of File a complaint against an Occupational Board licensee

What you need for File a complaint against an Occupational Board licensee

Please follow the instructions on the form and fill it out completely before mailing or faxing it back to our Office of Investigations.  Please note that all complaints must be signed. If you wish to file a complaint electronically, please visit the Commonwealth’s new ePLACE Portal and follow the instructions for creating an account.

How to file File a complaint against an Occupational Board licensee

If you wish to file a complaint electronically, please visit the Commonwealth’s new ePLACE Portal and follow the instructions for creating an account.

Download our complaint form and mail it to: 

Division of Occupational Licensure
Office of Investigations
1000 Washington Street, Suite 710
Boston, MA 02118

More info for File a complaint against an Occupational Board licensee

In cases where it can be proven that a licensee or unlicensed individual or business has violated an applicable statute or regulation or is not safely practicing their trade or profession, DOL may open a complaint and conduct an investigation in coordination with the appropriate board of registration. Grounds for complaints may include, among other things, failure to adhere to standards of practice, fraud, fraudulent procurement of a license, misuse of client funds or records, negligence, practice while impaired by alcohol or drugs, sexual misconduct, and unlicensed practice.

If you are not sure if a licensee’s actions rise to the level of misconduct, you may contact a DOL investigator to discuss your complaint by calling our Office of Investigations at 617-701-8756

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Contact for File a complaint against an Occupational Board licensee

Address
Main
1000 Washington Street, Suite 710, Boston, MA 02118
Springfield
436 Dwight Street , Springfield , MA 01103
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