Contacts
Division of Occupational Licensure
Phone
The Details
What you need
Please follow the instructions on the form and fill it out completely before mailing or faxing it back to our Office of Investigations. Please note that all complaints must be signed. If you wish to file a complaint electronically, please visit the Commonwealth’s ePLACE portal or eLIPSE platform and follow the instructions for creating an account.
How to file
- For the Real Estate Brokers & Salespersons or the Plumber & Gas Fitters boards, you must use the eLIPSE platform.
- For all other users, if you wish to file a complaint electronically, please visit the Commonwealth’s ePLACE Portal and follow the instructions for creating an account.
Download our complaint form and mail it to:
Division of Occupational Licensure (DOL)
Commonwealth of Massachusetts
Office of Investigations
One Federal Street, Suite 600
Boston, MA 02110-2012
More info
In cases where it can be proven that a licensee or unlicensed individual or business has violated an applicable statute or regulation or is not safely practicing their trade or profession, DOL may open a complaint and conduct an investigation in coordination with the appropriate board of registration. Grounds for complaints may include, among other things, failure to adhere to standards of practice, fraud, fraudulent procurement of a license, misuse of client funds or records, negligence, practice while impaired by alcohol or drugs, sexual misconduct, and unlicensed practice.
If you are not sure if a licensee’s actions rise to the level of misconduct, you may contact a DOL investigator to discuss your complaint by calling our Office of Investigations at 617-701-8756.