File a complaint against an Occupational Board licensee

Please follow the instructions on the form and fill it out completely before mailing or faxing it back to our Office of Investigations.  Please note that all complaints must be signed. If you wish to file a complaint electronically, please visit the Commonwealth’s new ePLACE Portal and follow the instructions for creating an account.

In cases where it can be proven that a licensee or unlicensed individual or business has violated an applicable statute or regulation or is not safely practicing their trade or profession, DOL may open a complaint and conduct an investigation in coordination with the appropriate board of registration. Grounds for complaints may include, among other things, failure to adhere to standards of practice, fraud, fraudulent procurement of a license, misuse of client funds or records, negligence, practice while impaired by alcohol or drugs, sexual misconduct, and unlicensed practice.

If you are not sure if a licensee’s actions rise to the level of misconduct, you may contact a DOL investigator to discuss your complaint by calling our Office of Investigations at 617-701-8756.