File a health care complaint

If you have a problem with health insurance claims or medical bills, or think you might be the victim of a scam, the Attorney General's Health Care Division may be able to help.

Attorney General's Health Care Division

Phone

Monday, Wednesday, and Friday, 9am-2pm

The Details of File a health care complaint

What you need for File a health care complaint

To file a health care complaint with the Attorney General's Office, you'll need: 

  • The full name of the provider, hospital, or business you are dealing with
  • A detailed description of the problem and the steps you've already taken 

How to file File a health care complaint

Fill out the Attorney General's Consumer Complaint Form online by taking the following steps:

  • Select the Health and Healthcare Insurance button under "Complaint Type"
  • Enter as much information about the provider, hospital or business related to your complaint as possible
  • Describe your complaint in detail
  • Enter your name, address and any information that the Attorney General's Office can use to contact you

If you would like to submit a health care complaint by mail, please contact the Health Care hotline at (888) 830-6277 for assistance.

Next steps for File a health care complaint

  1. Save any documents related to your complaint

    Save all the documents related to your problem, including:

    • Bills
    • Insurance documents
    • Letters

     You may be asked to provide this information by mail or fax. 

  2. A member of the Attorney General's office will contact you.

    Your health care complaint will be carefully reviewed by Health Care Division staff. The Health Care Division offers a free mediation service, and if your complaint is appropriate for mediation, a staff member will contact you. If we determine that your complaint is not appropriate for mediation, a staff member will offer you information about other courses of action available to you.

More info about File a health care complaint

Please note that the Attorney General's Office cannot provide legal advice to you and cannot act as your attorney. If you have questions concerning the specific application or interpretation of the law, please contact a private attorney.

Contact for File a health care complaint

Address
One Ashburton Place, Office of the Attorney General, Health Care Division, Boston, MA 02108
Phone

Monday, Wednesday, and Friday, 9am-2pm

Fax
(617) 573-5386

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