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  • This page, MyMassGov CRM Access, is   offered by
  • MyMassGov

MyMassGov CRM Access

Use this form to manage access for your agency's staff to the MyMassGov CRM such as: adding users, removing/deprovisioning users, or modifying a user's permission levels.
Request via ServiceNow 

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MyMassGov Services

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The Details

What you need

MyMassGov offers our agency partners access to a Customer Relationship Manager (CRM) to view data about their users’ MyMassGov profiles and help provide them with support. For more details about the CRM’s functionality visit our SharePoint site.

Use this form to manage access for your agency’s staff to the CRM such as: adding users, removing/deprovisioning users, or modifying a user’s permission level.

If adding a substantial amount of users, you may fill out and upload this CSV file.

Permission levels:
L1: Read only, basic account level information
L2: Read only, full profile information (default)
L3: Write access – requires prior approval with the MyMassGov team

How to request

Request service via a ServiceNow request

Next steps

MyMassGov CRM Access

SLEResponsibilities/Dependencies
This service was recently introduced as a formal offering in our Product & Service Catalog.  All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE.  In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request.   

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.

Contact

Online
Contact an agency for help Get help with MyMassGov 
Services and applications using MyMassGov 
Get help with MyMassGov messages Understand MyMassGov help messages 
Learn about MyMassGov About MyMassGov 

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