Use this form to manage access for your agency's staff to the MyMassGov CRM such as: adding users, removing/deprovisioning users, or modifying a user's permission levels.
- This page, MyMassGov CRM Access, is offered by
- Executive Office of Technology Services and Security
MyMassGov CRM Access
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
What you need
MyMassGov offers our agency partners access to a Customer Relationship Manager (CRM) to view data about their users’ MyMassGov profiles and help provide them with support. For more details about the CRM’s functionality visit our SharePoint site.
Use this form to manage access for your agency’s staff to the CRM such as: adding users, removing/deprovisioning users, or modifying a user’s permission level.
If adding a substantial amount of users, you may fill out and upload this CSV file.
Permission levels:
L1: Read only, basic account level information
L2: Read only, full profile information (default)
L3: Write access – requires prior approval with the MyMassGov team
How to request
Next steps
Identity and Access Management (IAM)
| SLE | Responsibilities/Dependencies |
|---|---|
| This service was recently introduced as a formal offering in our Product & Service Catalog. All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE. In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request. | Customer
EOTSS
|
More info
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel