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Penetration Testing

Assist with Penetration Testing Services including scoping of effort and assistance in identifying an appropriate vendor(s)

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

A Penetration Test is an attempt to evaluate the security of IT infrastructure or an application by safely trying to exploit vulnerabilities.  Penetration Tests are performed using manual or automated technologies to systematically compromise a single vulnerability risk, such as, SQL Injections or Cross Site Scripting (XSS).

Pricing

Price varies depending on scope and vendor.

How to request

Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.

Request via ServiceNow

Service Level Expectation (SLE)

Penetration Testing Services

SLEResponsibilities/Dependencies

Fulfillment: 80% within 1 month

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Provide EOTSS and assigned vendor required testing timelines and availability during intake.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.
  • Penetration Testing start time is dependent on customer availability and timeline.

EOTSS

  • Responsible for assisting with Penetration Testing Services, including scoping of effort.

Vendor

  • Responsible for conducting and completing the Penetration Test.
  • Responsible for coordinating with the customer on availability and timelines.
  • Time to complete Penetration Testing is dependent on vendor availability. 

Policies

IS.016 Vulnerability Management Standard

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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