The Details
What you need
Individuals making complaints do not need to give their name. Please report as many details and be specific as possible.
WIC participant abuse includes the following:
Falsely obtaining WIC benefits:
- Giving false information to get on WIC, including:
- Gross household income
- Residency
- Identity
- Household size
- Medical and health information
Improper use of WIC benefits:
- Selling WIC foods or formula for cash or credit
- Includes selling items through online sites such as Craigslist, Facebook, Twitter, etc.
- Returning WIC foods or formula for cash or credit
- Purchasing unauthorized items
WIC vendor abuse includes the following:
- Redeeming WIC benefits for cash, credit, or unauthorized items
- Overcharging WIC shoppers
- Physically or verbally threatening a WIC participant
- Purchasing infant formula from unauthorized sources
How to report
For all Massachusetts-based reports or complaints, email: wicfraud@massmail.state.ma.us.
To report cases from other states, check these toll-free numbers for other WIC State Agencies.
To file a complaint about a WIC participant
Call: (800) 942–1007
To report WIC program abuse by a WIC vendor
Call: (800) 552–9425
For all reports or complaints, write to:
Massachusetts Department of Public Health
WIC Operations Unit
100 Cambridge St.
19th floor
Boston, MA 02114-2509