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Vulnerability Scan

Scan and categorizes security threats, mapping those to policies to see what the mitigation should be.
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Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Vulnerability scanning is a process by which risks are identified by scanning an environment and the impact of those risks are categorized so appropriate security mitigation may take place.

How to request

Request this service via ServiceNow

Service Level Expectation (SLE)

Vulnerability Scan

SLEResponsibilities/Dependencies

Fulfillment: 99% within 2 months  

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • SLE being met is dependent on the following customer responsibilities: 
    • Total remediation time
    • Customer responsiveness throughout the process
    • Total number of assessments requested until a clean scan is achieved

EOTSS

  • Responsible for working with the customer during testing/remediation to achieve a clean scan. 

Policies

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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