Become a Virtual Gateway User

Become a Virtual Gateway Provider Organization

To access the Virtual Gateway, the organization you work for must be registered with the Virtual Gateway. Once your organization is registered, individual user accounts may be requested.

Ready to register your organization to become part of the Virtual Gateway? Just follow the steps below and we will get you set up and ready to go.

Register a New Virtual Gateway Organization

Register a New Virtual Gateway Organization

Attention MassHealth Providers

MassHealth Provider’s should NOT submit the New Virtual Gateway Organization or Add/Update Existing Virtual Gateway Access Administrators Registration forms to the Virtual Gateway as MassHealth providers receive access to the Virtual Gateway through the MassHealth MMIS Provider Online Service Center (POSC).   If you require access to the Virtual Gateway or are having issues accessing the Provider Online Service Center (POSC) through the VG contact MassHealth Customer Service at 800-841-2900 for assistance. 

New organizations, who are not previously registered with the Virtual Gateway, and looking to doing business with the Virtual Gateway need to submit their organization information using the online Virtual Gateway Organization Management webpage. This information must be completed and submitted online by an Authorized Representative for your organization.  An Authorized Representative is an individual who has the legal authority to sign on behalf of your organization, as evidenced by your organization's charter or bylaws.

The Authorized Representative must designate an individual(s) to be their VG Access Administrator(s). He or she is responsible for approving, modifying, and/or removing user access privileges for any of the VG's business services used by your organization.

The following information is required to Register a New Virtual Gateway Organization:

• Organization Legal Name (Do Not Include Any of the following Special Characters such as ^=`{}[]|:".><,?/,(!@#$%~ & * + ( ) _ -)
• Doing Business As, as applicable
• Organization FEIN or Tax ID
• Organization Legal Address
• Virtual Gateway Application(s) that your organization will be using once registered (e.g., Enterprise Invoice Management/Enterprise Service Management (EIM/ESM), Home Community Service Information System (HCSIS), Background Check System (BCS), Vitals’ Partnership (VIP), Healthcare Facility Reporting System (HCFRS), Children’s Behavioral Health Initiative (CBHI/CANS), etc …)
• Names of Designated Access Administrator (AA) (Minimum 1; Maximum 5)
• Name, Email Address and Telephone Number of Authorized Representative

Add/Update Existing Virtual Gateway Access Administrators

Add/Update an Existing Virtual Gateway Access Administrator (AA)

To add or update an Existing Virtual Gateway Access Administrator, organizations need to submit their information using the online Virtual Gateway Organization Management webpage. This information must be completed and submitted online by an Authorized Representative for your organization.  An Authorized Representative is an individual who has the legal authority to sign on behalf of your organization, as evidenced by your organization's charter or bylaws.

If you need to add or remove Access Administrators (AA) for your organization, the following information is required:

• Virtual Gateway Organization ID
• Virtual Gateway Organization Legal Name (Do Not Include Any of the following Special Characters such as ^=`{}[]|:".><,?/,(!@#$%~ & * + ( ) _ -)
• FEIN or Tax ID#

Important: Email updates for an Organization’s legal name, address or merger to [e-mail].

Obtain a Virtual Gateway User Account

Steps to obtain a Virtual Gateway User Account

• Call Virtual Gateway Customer Service
  Telephone [phone]
  TTY 617-847-6578
  
  The representative who answers the phone will tell you whether the organization you work for is already registered and, if it is, which Virtual Gateway service(s) your organization uses.
  
  If your organization is new to the Virtual Gateway, the service agent will provide you with information about how to register. Please note that permission from EOHHS is required to gain access to some services.
  
  If your organization is already registered with the Virtual Gateway, the service agent will give you the name and e-mail address of your organization's Virtual Gateway Access Administrator.
   
• Your Access Administrator can work with your supervisor or manager to request a Virtual Gateway account on your behalf.
• User names and passwords, along with any other documents users may need to complete and sign, are emailed to users by Customer Service.

User Request Form

The User Request Form for Virtual Gateway access is used to add, modify, or delete individual user account information for Virtual Gateway business services. Your Access Administrator must complete the User Request Form to request user accounts for anyone within your organization who requires access to a Virtual Gateway service.

Additional Resources

User Request Forms